Logistics Specialist- Trucking & Parcel Operations bei Whisker

Description

Whisker is the maker of Litter-Robot, Feeder-Robot, and Litterbox.com. At Whisker, we believe pet parenthood can always get better.

As leading innovators in pet tech and refined pet accessories, we work tirelessly to solve problems and deliver smarter insights for pet parents while enriching the lives of pets. Whether it’s a self-cleaning litter box that automates scooping, an automatic feeder that helps pets develop healthier eating habits, or a modern cat tree that delights both humans and felines, we strive to deliver better solutions for consumers while transforming pet care along the way. To us, having a pet is the best thing ever. At Whisker, life together just keeps getting better.

Whisker is based in Auburn Hills, Michigan and Juneau, Wisconsin with 700+ passionate team members. This role will be 5 days a week onsite in Auburn Hills. 

What You’ll Do:

We are seeking a detail-oriented and analytical Logistics Specialist to manage our domestic and international trucking lanes, oversee parcel shipping contracts, and drive data-informed logistics decisions. This role plays a critical part in ensuring cost- effective, timely, and efficient transportation solutions through carrier management, route optimization, and performance analysis. 

Essential Duties and Responsibilities:

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as deemed necessary.

• Develops and maintains lane strategies to support operational and cost efficiencies
• Analyzes route performance and identifies opportunities for consolidation and cost reductions
• Oversees and supports end-to-end coordination of LTL (less-than-truckload) and FTL (full-truckload) shipments across domestic and international lanes
• Oversees parcel shipping activities (e.g., UPS, FedEx, DHL), including contract negotiations and performance monitoring
• Evaluates carrier service level agreements (SLAs) and ensures contractual obligations are met
• Partners with Operations to source and select parcel carriers based on cost, service, and operational fit
• Monitors fuel surcharges, rate increases, and surcharges to control shipping costs
• Collects, cleans, and analyzes logistics data to support network optimization, carrier performance, and budget forecasting
• Maintains KPIs related to transit time, cost per shipment, on-time delivery, and exception management
• Leverages tools such as Excel, BI platforms (e.g., Power BI, Tableau), or TMS to generate reports and identifies trends
• Collaborates with cross-functional teams to ensure accurate data flow across systems
• Serves as the primary contact for carrier performance issues, escalations, and process improvements
• Performs quarterly business reviews (QBRs) with key logistics partners
• Maintains and updates routing guides and carrier scorecards
• Will perform additional responsibilities when required 

Requirements

What You’ll Bring:

• BA in Supply Chain, Business, Logistics or Related Field and /or equivalent years of experience
• 3+ years of experience in trucking and/or parcel logistics operations
• Strong understanding of freight classes, Incoterms, accessorial charges, and international transportation
• Proficiency in TMS platforms and Microsoft Excel (VLOOKUPs, pivot tables)
• Ability to interpret and act on logistics performance data and financial metrics
• Excellent communication and negotiation skills
• Maintains confidentiality of proprietary information
• Ability to maintain a professional atmosphere in a fast-paced environment with numerous interactions and interruptions
• A high degree of initiative, self-motivation, and ability to motivate others
• Ability to establish and maintain cooperative working relationships with Team Members and colleagues
• Comfortable with office pets (cats, dogs)

Not Required but Nice to Have!

• Experience managing parcel contracts and carrier RFPs
• Familiarity with cross-border trade in North America or international compliance procedures
• Experience with tools like Power BI, Tableau, or Looker for logistics dashboards
• Certification in transportation, logistics, or supply chain (e.g., CTL, APICS, CSCMP)

Benefits & Purrks: 

Join a tenacious, inventive company that empowers team members to chart their own path, lead by grounding decisions in the “why”, and has a strong sense of empathy and openness to new perspectives. Be a part of exciting growth, work with incredible people, and create tomorrow’s pet products—plus a whole lot of extras. You will also be provided with:

• Premium Medical/Dental/Vision insurance
• Paid parental leave
• Whisker Parents Program
• 1 day "pawternity" leave for new pet adoption
• Pet Insurance Discount
• 401K match
• Flexible spending accounts
• Company-paid short-term disability and life insurance
• Employee Assistance Program (EAP)
• Generous paid time off
• 14 Paid Holidays
• Top of the line equipment
• Pet-friendly office
• Whisker products and swag
• Continuing education Support
• On-site gym with Peloton
• Referral program

Statement of Inclusivity:

We believe different perspectives make Whisker better and strive to create a place where everyone has equal opportunities to thrive.

Please ensure to regularly check your email spam folder for any communication from Whisker to avoid missing important updates regarding your application status.

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