Field Service Technician - Laboratory Products bei Mettler Toledo

The individual is responsible for performing, installations, calibration and preventative maintenance (PM) on lab measurement and weighing equipment such as pH and conductivity equipment without assistance, within the respective Business Area. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: Performs, installations, calibrations and preventative maintenance duties according to METTLER TOLEDO procedures and customer requirements. Maintain an organized approach to daily work in all aspects of the role including scheduling, inventory, tools, equipment, parts, timekeeping, paperwork etc. Escalate technical or customer issues and concerns when appropriate in timely fashion Assists and cooperates with Scheduling Analyst and Service Support Team as necessary. Is proactive in promoting and selling service and products. Submitting sales leads at a level commensurate with experience is required. Resolves first-line customer concerns and helps resolve invoicing issues when applicable. Ensures compliance with all company and customer safety and quality policies and procedures. Works to ensure customer uptime requirements are met and that all work assignments are completed on time. Accurately completes and submits all required paperwork on a daily basis as required via company issued Laptop PC in a professional manner Maintains a close professional relationship with external/internal customers, sales, technicians and other leaders. Act as a Trusted Advisor to customers by establishing both a trust-based relationship with customers and by ensuring you are viewed as a source of valuable advice. Completes Kronos time keeping on a daily basis and ensure punches are entered for each activity as they occur. Works to ensure an atmosphere of collaboration and teamwork with field and service support colleagues. Must comply with the Company Fleet policy. All other duties as assigned.