Lead Compliance Enforcement Officer bei Salt Lake City Corporation

Position Title:

Lead Compliance Enforcement Officer

Job Description:

The Public Service’s Compliance Division is looking for a new Lead Compliance Enforcement Officer! Under the direction of a Compliance Division Field Supervisor, this position acts as a lead worker tasked primarily with assisting with the day-to-day operations of the Compliance Enforcement team. Primary duties consist of relaying instructions and guidance to enforcement teams from the supervisor; complaint taking and processing. Enforces parking and other civil codes and ordinances. Meets performance objectives. Provides guidance to enforcement officers-in-training. Provides substantial customer service for both external & internal customers as well as vendors.

Serves in a position of trust and maintains a high level of personal and professional integrity. Lead Compliance Enforcement Officers are required to make decisions while working in the public right of way.

    

About the Team:

The Public Services Compliance Division enhances the safety and accessibility for residents and visitors of Salt Lake City by ensuring ordinances and laws are observed to keep people safe. Applicants for roles within the Compliance Division can expect to maintain a high level of personal and professional integrity while providing customer service to the public and internal customers.

Learn more about working for this division in the Department of Public Services and working in Salt Lake City.

This position will be scheduled to work the swing shift. This position is not eligible for a hybrid/work-from-home schedule.

This announcement will close on Saturday, August 30, 2025 at 12:00 AM (midnight) MDT.

Position Hourly Rate:

$32.02/hr.

  

Key Responsibilities:

• May answer incoming phone calls. Receives/prioritizes parking complaints, dispatches and directs compliance enforcement officers, as necessary. 

• Utilizes various systems and methods to monitor the status and operability of the City’s parking pay stations.  Responds as necessary to provide rapid response to pay station malfunctions when maintenance tech is not on duty.

• Completes all necessary reporting requirements.

• Liaison between various divisions, departments, and organizations as necessary to ensure completion of program operations.

• Serves as a source of information and direction for compliance enforcement officers, public, and external organizations in the area of pay station operations, enforcement, and immobilized or impounded vehicles.

• Leads operational aspects of the Compliance Program under the direction of the Compliance Field Supervisor and Compliance Program Director.

• Provides a significant level of customer service to the public to include determining parking complaint prioritization and conflict resolution.  

• Accesses secure databases and inputs data as required for official purposes.  Maintains the integrity of secure informational databases and limits access on a need-to-know basis only.

• May be required to complete all duties of the Compliance Enforcement Officer.

• Available and provides assistance with open shifts and when additional manpower is required.

• Participates in all aspects of disaster preparedness training and drills and is available to support the City as needed during extreme and disaster events.

• Leads, organizes, and coordinates duties of the compliance team members on shift while on duty.

• Performs other related duties as assigned.

Minimum Qualifications: 

• Graduation from high school or GED plus one year experience as a Compliance Enforcement Officer, Parking Enforcement Officer or other enforcement experience.

• Must possess a valid state driver’s license or Utah driving privilege card

• Previous customer service experience in a high public contact setting or work environment.

• Must be a minimum of 18 years of age.

• Ability to follow and clearly direct others with regard to established safety requirements. Able to safely operate assigned City vehicles.

• Demonstrated ability to read and write legibly, and maintain accurate records. The ability to use a computer and computer applications such as MS Office as well as ticketing and work management systems for the input/retrieval of data and reports.

• Ability to maintain, uphold and control the integrity of secure informational databases on an operational need-to-know basis only.

Desired Qualifications:

• Previous leadership experience.

Working Conditions:

• Considerable exposure to stressful situations (potentially angry customers as well as exposure to disagreeable elements such as construction zones, extreme heat, cold, rain, ice, snow, excessive noise, exhaust fumes).

• Moderate physical activity. Requires the ability to walk, drive and ride a bicycle for extended periods and the ability to push pull and lift a minimum of 50 lbs.

• May require shift work including weekends, evening shifts and irregular hours in addition to regularly scheduled shifts and holidays on an as needed basis. Ability to work overtime hours as needed to cover special events. 

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job.  They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. 

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

Department

Public Services

Full Time/Part Time:

Full time

Scheduled Hours:

40 Jetzt bewerben