PT Funeral Services Assistant - Calvary Mortuary (Los Angeles) bei Archdiocese of Los Angeles

POSITION SUMMARY

Under the general supervision of the Location Manager, the Funeral Services Assistant interacts with families during their time of need and is responsible for creating and maintaining a premier level of client family satisfaction. In addition, this position may perform various services and client relations activities, while establishing and maintaining effective communication of efforts with mortuary office administrative staff, parish priests and mortuary officials.

ESSENTIAL FUNCTIONS

Because all Archdiocesan employees represent the Roman Catholic Church, they are expected to conduct themselves according to the goals and mission of the Church in performing their work.

• Set-up and assist with viewings, funeral services, memorial services, etc.
• Directs calls to appropriate team members.
• Greets and receives families and/or other persons entering the office for information and assistance. Answers questions, escorts visitors, research patron files and records and assists as needed.
• Attends interment services of client families. Expresses personal interest and concern for the family.
• Maintains a friendly attitude while offering assistance and guidance to all persons entering the location.
• Assists passengers in and out of limousine with special emphasis and patience given to the handicapped and elderly.
• Assists in the set-up of services and the movement of the casketed deceased and other related paraphernalia in and out of the visitation area, funeral home, chapel, church or other place of service.
• Drives the hearse, family limousine or other vehicle in the funeral cortege and/or other funeral related activities.
• Prepare and/or coordinate memorial materials.
• Performs other duties as assigned