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Field Service Technician - Service (USA) bei Minebea Intec USA Inc.

Minebea Intec USA Inc. · Holbrook, Vereinigte Staaten Von Amerika · Hybrid

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Minebea Intec USA Inc. searches for an employee as soon as possible as

 

Field Service Technician (m/f/d) - Service

 

Minebea Intec is a leading manufacturer of industrial weighing and inspection technologies. With it´s headquarters in Hamburg, Germany, we offer products and services that have stood for innovation, performance and reliability for about 150 years. Our product portfolio includes high-resolution platform scales, load cells, vessel and silo scales, checkweighers, metal detectors, X-ray inspection systems and intuitive software solutions. With around 1000 employees at 19 sites worldwide and a network of over 200 certified distribution partners make us a global player in our industry. 

 

Location: work from home with travel to customer locations throughout Texas (Corporate Office in Holbrook, NY)

 

As a customer-focused Field Service Technician, you will play an important role in ensuring the smooth operation of our installation base across New Jersey. Your primary responsibilities will include providing on-site technical support, performing maintenance tasks and handling equipment commissioning. By directly assisting our valued customers at their manufacturing sites, you will contribute to maintaining high-quality service and satisfaction. The ideal candidate will possess strong technical skills, excellent custoimer service abilities and the flexibility to travel as needed.

 

Responsibilities:

 

  • On-Site Technical Support: Troubleshoot, diagnose and repair Minebea Intec products at customer locations
  • Installation & Maintenance: perform installation, calibration and preventive maintenance on weighing and inspection equipment
  • Customer Training: Provide training and support to customers on the proper use and maintenance of equipment
  • Technical Documentation: Maintain accurate service records, prepare detailed reports and provide documentation to customers
  • Cross-functional Support: Collaborate with sales, customer service and inside technical support teams to ensure a seamless customer experience 
 

Qualifications & Competencies:

 

  • Experience of inspection machinery such as Checkweighers, X-Ray and Metal Detection
  • Experience in servicing weighing equipment or similar products
  • Strong problem-solving and critical-thinking skills
  • Knowledge of the food, beverage and pharmaceutical industries
  • Familiarity with PLCs, industrial software programming and industrial communication
  • Ability to read mechanical drawings and electrical schematics
  • Excellent customer service communication skills
  • Ability to work independently and manage time effectively
  • Valid driver´s license and willingness to travel within the state, also possibly Germany for training with overnight stays as and when required

 

What we offer: 

 

  • small-sized company, embedded in an international group of companies
  • competitive salary plus commission/ bonus
  • health, vision and dental benefits coverage - we cover a large majority of the costs and employees can select from 2 options depending on the state they reside
  • Group Term Life Insurance; Long Term Disability; Safe Harbour matching program; Retirement Plan Plus Account
  • Vacation based on years of service
  • national holidays - comprised of 12 (combination of fixed and floating days)
  • sick days - based upon local requirements

 

Our Brand Values!
Leading Technology - Trusted - Intuitive - Professional
 

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