Customer Service - Mattress Representative bei Mathis Home

Schedule: Flexible

EXAMPLES OF WORK PERFORMED FOR MATTRESS CUSTOMER SERVICE REPRESENTATIVE:

• Provide timely and accurate information to customers’ requests and concerns
• Assist customers over the phone. 
• Inbound calls with customers regarding warranties and returns
• Orders all parts for missing hardware, legs, replacements.
• Follows up with factory on outstanding service orders to update status
• Works non-sellable report to eliminate items waiting on parts
• Partner with sales associates to meet and exceed customer service expectations
• Ability to organize and manage multiple priorities
• Maintain the office appearance by keeping everything neat and clean
• File the daily invoices
  
  

Perks that come with the job as Mattress Customer Service Representative:

• Fun work environment!! 
• Benefits Package - Health, Dental & Vision, 401k Matching, Life Insurance, HSA, FSA, Accident, Critical Illness, and Hospital Indemnity coverage, Short and Long Term Disability and Employee Assistance Program
• Paid Vacation 
• Employee Discounts 10% 
• Gym onsite!

EMPLOYMENT STANDARDS FOR MATTRESS CUSTOMER SERVICE REPRESENTATIVE: Ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members; positive attitude when working with customers; knowledge of employment and safety procedures.

PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening
and repetitive motion.

Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.

*Non-Safety Sensitive Position*