Sr Leasing Consultant - Arlington bei Equity Residential
Equity Residential · Dallas, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Dallas
At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration.
How We Deliver A Winning Performance:
- Question Authority
- Walk the Talk
- Share Knowledge
- Listen, Not Just Hear
- See the Glass Half Full
- Take Educated Risks
- Enjoy the Ride
- Share the Spotlight
- Do the Right Thing
- Test Your Limits
We Care About Your Total Wellbeing:
- Physical Wellbeing: Medical, dental, and vision care
- Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits
- Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation
- Community Wellbeing: Paid Community Service Hours
- Career Wellbeing: Leadership Development
- Learn more about our Total Wellbeing program here.
What You'll Be Doing:
The Senior Leasing Consultant utilizes proven sales techniques and customer service skills tomanage the sales process, from start to finish; presenting Equity Residential communities in acompelling way, overcoming objections, building rapport with prospects and residents, and providing a high level of customer service to support lease renewals. The Senior Leasing Consultant is a seasoned sales professional with demonstrated success in securing leases and providing sales leadership to the leasing staff. This position reports to the Community Manager.
- Proactively responds to all sales leads including eLeads and referrals.
- Promotes the community based on the prospective resident's needs.
- Invites and schedules the prospective resident to tour the community. Cross-sells sister communities if the community is not a fit for the prospective resident's needs.
- Employs effective selling techniques to close the sale and utilizes the appropriate marketing materials. The Senior Leasing consultant will continue to cultivate a relationship with the prospective resident if no immediate apartment is identified.at that time.
- Inspects the community ready product and tour path to ensure quality meets company standards and demonstrates curb appeal.
- Maintains accurate and in-depth knowledge of all aspects of the community.
- Monitors community trends to prepare for future occupancy needs. Analyzes concerns with apartments that are slow to lease and offers recommendations to the Community Manager.
- Effectively explains lease provisions and community policies to new and current residents.
- Ensures all move-in activities are complete.
- Promptly returns resident calls and emails. Builds and maintains customer relationships throughout the resident's life cycle.
- Communicates effectively with service and office teams, and residents.
- Maintains market and community knowledge and awareness of any issues the resident experienced to effectively support and secure renewals.
- Assists residents regarding payment and account inquiries.
- Coordinates and supports resident events as directed throughout the year, which may occur during evenings and weekends.
- Assists management and fellow employees with the day-to-day operations of the property.
- Provides leadership and mentorship to Leasing Consultants and/or Customer Support Assistants.
- May assist the Community Manager and the Central Business Group (CBG) with accounting functions.
- Accurately and efficiently prepares and assists with all leasing documents.
- Assists with postings and notifications to the residents when assigned.
- Completes all required training in a timely manner.
- Understands and complies with federal, state and local fair housing laws and standards, as well as landlord/tenant laws and regulations.
- Represents the Company in a professional manner at all times.
What You'll Need To Thrive:
- Customer Service and Sales experience required.
- Residential or commercial property management, hospitality, or retail experience required.
- High School diploma or equivalent.
- A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role.
- Computer literacy and effective communication skills. Must be able to effectively communicate both orally and in writing in English for all work-related purposes.
- Knowledge of federal and state apartment housing laws
- Availability to work a flexible schedule, including weekends
- Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job. The device must have updated software and must be password-protected and compliant with in-house security systems.
Ability to use the computer effectively and read written communications. Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility. May be required to climb stairs depending on the property structure.
Salary: $23.85 - $30.00/hour
- Employees are eligible for overtime pay and performance incentives.
- The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications.
Company
Working for Equity Residential (EQR), a leading multi-family real estate investment trust (REIT), means living our purpose: creating communities where people thrive. It means striving to provide the best in apartment living, speaking boldly about new ideas for innovation, and inspiring creativity in the ways we work together.
Our portfolio of high-quality properties in urban growth markets – New York City, Boston, Washington DC, Seattle, San Francisco, Southern California, and Denver – provides homes where people most want to live, work and play. We've got the best people in the business, as evidenced by our employee engagement scores and customer loyalty ratings. That’s why our employees say they are proud to work at Equity, a company that gives our residents a place where they can Live Remarkably, and offers a culture where our employees have the opportunity to thrive.
Equity Rewards
When you join Equity Residential, you won’t be treated as simply another employee — you will be considered a partner in our shared success. As such, we are committed to investing in your personal success through a benefits program that supports your Total Wellbeing.
We recognize that everyone has different needs outside of work. That’s why, in addition to a competitive benefits package (medical, dental, vision and paid time off), we offer many unique benefits options to employees, like a comprehensive wellness program, pet insurance, new parent benefits, and paid time off for community service projects. In addition to your next job, you can also find your next home with us! Rent discounts on Equity Residential apartment homes are available to our benefits-eligible employees. The amount of the discount offered is determined based on the market, ranging upwards from 20%. Learn more about our Total Wellbeing program here.
Equity Values
At Equity Residential, like our residents, our employees come from everywhere. A richly diverse work environment captures top talent, cultivates the best ideas, and creates the widest possible platform for success. By focusing on inclusion, these differences are harnessed to create value — in ideas, business practices, relationships, and employee engagement. As an Equal Opportunity Employer, we are committed to maintaining a diverse, inclusive and equitable work environment where our employees can thrive.
All aspects of the employment process are merit-based. Every Equity employee is expected to maintain a work environment that is free from discrimination and harassment. Equity Residential does not discriminate against any employee or job applicant because of race, religion, color, creed, sex, sexual orientation, gender, sexual/gender identity/expression, age, pregnancy (including childbirth, lactation or related medical conditions), physical or mental disability, national origin, citizenship status, military (including uniformed service member or protected veteran) status, marital status, genetic characteristic or information, ancestry or any other characteristic protected by law. Equity Residential also prohibits retaliation against individuals who report harassment or discrimination, or participate in investigations into such conduct.
