Inside Sales Representative bei Endries International

We are currently seeking an Inside Service Representative in our Winter Park, FL location. If you have a strong background in inside sales and customer service – and are passionate about serving demanding technical markets – this is a great opportunity to make an impact.

This is a full-time position that includes benefits such as medical, dental, vision, and life insurance, generous paid time off, competitive pay, and much more. Apply today!

Responsibilities include building and maintaining close relationships with all assigned accounts, growing existing accounts while following up on new leads and potential/new accounts.  Providing accurate, profitable quotes, thorough contract review, ensuring all customer requirements are met/flowed down through detailed order entry.  Candidate must have a high propensity to multitask in a distribution setting, engaging with both customers and suppliers.  This role requires the capability to understand and comprehend a wide range of product types, being detailed-oriented, having strong verbal and written communication skills, and ability to negotiate.

Key Responsibilities

• Proactively contact assigned customers by phone and email to generate sales, promote products, and strengthen relationships.
• Identify customer needs and recommend appropriate products, solutions, or alternatives based on cost, availability, and specifications.
• Provide accurate product, pricing, and delivery information; process orders, quotes, returns, and adjustments efficiently to meet all customer requirements.
• Educate customers on product features, benefits, and proper usage to support informed purchasing decisions.
• Maintain accurate customer records and monitor account activity to identify trends and opportunities.
• Track shipments, expedite deliveries, and communicate any changes in demand to purchasing.
• Collaborate with team members to meet sales and service goals while following company policies and presenting a professional image.

Qualifications

• Experience in inside sales, customer service, or a related role.
• Strong verbal and written communication skills.
• Ability to multi-task, prioritize, and work efficiently in a fast-paced environment.
• Professional problem-solving and conflict resolution skills.
• Knowledge of distribution, industrial products, or fasteners a plus.
• High school diploma required; associate, bachelor’s degree or equivalent experience preferred.

Endries is a leading distributor of fasteners and Class-C parts serving industrial Original Equipment Manufacturers (OEM’s) and the Industrial marketplace worldwide. From its headquarters in Brillion, WI and eleven U.S. and international distribution centers, Endries provides over 500,000 SKUs to its customer base.  Endries operates primarily through a vendor managed inventory model, managing C-part categories for its customers across diverse industrial end markets.  Endries partners with customers through robust replenishment systems that provide products and support services which are critical to maintaining the manufacturing process. 

Endries International is an equal opportunity employer. All qualified applicants will be considered for employment without attention to his or her race, color, religion, sex, sexual orientation, age, national origin, marital status, pregnancy, veteran status or because of a disability that does not prevent the individual from performing the essential functions of his or her job, as well any other legally protected class status.