Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always-available, and ready to take action. Power better support, sales and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene helped build Angi (Angie’s List, HomeAdvisor and Handy) to over $1.5B in revenue.
Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew and Emergence Capital.
Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!
We’re moving fast, and the numbers speak for themselves:
- Partnered with enterprise brands like Google, AAA, Ro, Coursera
- Raised $82M (top tier investors including Emergence & Homebrew)
- Completed 250MM+ calls
- Driven $5B revenue for customers
- Scaled to $## ARR
- Built amazing NYC (NoMad) in office culture
ABOUT THE ROLE:
Join Regal to build a world-class support experience with our growing customer success team! In this role, you will respond to and resolve customer tickets with Regal’s event-driven communications platform.
The reasonably estimated base salary for this role is provided as a range within this job description. All offers include a competitive equity package and some offers may additionally include a variable compensation component. Actual compensation is determined on an individualized basis taking into consideration factors such as the candidate's skills, location, qualifications, experience, and relevant education or training. In addition,Regal.io offers a comprehensive set of employee benefits which are listed above. Details about the compensation package will be finalized at the time of offer
RESPONSIBILITIES:
Respond rapidly to inquiries from a variety of user types (end-users, admins, and developers)
Resolve a wide range of inquiries – end-user training, integration debugging, and bug resolution – to drive product adoption and customer satisfaction
Collaborate with implementation, customer success, product, and engineering teams to resolve issues and highlight trends in tickets
Own support ticketing and knowledge infrastructure to deliver a world-class support experience
Participate in hiring and onboarding future support engineers as the growth of the business demands
ABOUT YOU:
1-2+ years of experience in a technical support role
Previous experience or exposure with two or more of the following areas: SQL, SaaS, SMS Marketing, Email Marketing, Phone Sales, Contact Center Software, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Basic Programming (HTML etc.)
Experience identifying collaboration and escalation resources in a fast-paced environment
Experience providing the right level of context when partnering with others to resolve customer issues
Methodical, critical thinker who can understand customer needs, dissect technical requirements, and deliver crisp resolutions
BENEFITS & PERKS:
We care about your health!
Medical, Dental, and Vision plans - 80% covered by the company
Flexible PTO & 11 paid holidays/year
We care about future you!
401k Plan
Paid parental leave
Pre-tax commuter benefits
We care about connection!
In-office breakfast and snacks daily
Happy hours, team outings, & annual off-sites
Complete laptop workstation
& more to come!
POSITION LOCATION & OFFICES:
This position is only available in New York City.
POSITION LOCATION & OFFICE DETAILS:
This position is only available in New York City (HQ- NoMad). Hybrid roles are required in office T/W/TH and office optional M/F.
*If you think you’re missing relevant experience but you’re hungry and a fast learner (and can prove it), we want to hear from you!
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