Bilingual Intake Manager bei Angels of Care Pediatric Home Health
Angels of Care Pediatric Home Health · Pueblo, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Pueblo
- Lead daily team huddles and individual check-ins to set goals, monitor progress, and support staff development
- Train and coach Intake Coordinators, including auditing calls and providing feedback to improve service quality
- Oversee referral pipeline to ensure timely response and high conversion rates
- Provide direct intake coordination support as needed, such as processing referrals or assisting with urgent calls
- Collaborate with Branch Directors, Business Development, and clinical staff to ensure smooth assessments and care starts
- Respond to urgent intake issues with a calm, client-first approach
- Organize workflow, schedules, and intake processes across assigned regions
- Review payroll, timekeeping, and bonus reports for accuracy
- Ensure compliance with policies, procedures, and healthcare regulations while identifying opportunities for process improvements
- Maintain intake-related reports and share updates with leadership
- Bilingual in Spanish required
- 2+ years experience in intake, admissions, patient access or similar role
- Previous supervisory, lead, or training experience
- High school diploma or equivalent required
- Experience in intake, admissions, or patient access
- Strong communication and customer-service skills with a client-first mindset
- Competitive Pay
- Paid Time Off
- Medical, Dental, & Vision Plans with a generous contribution from AOC
- HSA/FSA
- Mental Wellness Benefits
- 401K
- Discounts on Pet, Home, and Auto Insurance
- And more!