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Junior Application Support Analyst (Afirmativa para Profissionais com Deficiência) bei TAS Cognizant

TAS Cognizant · Sao Paulo, Brasilien · Hybrid

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Hybrid - São Paulo

Position Overview:
We are seeking a motivated and detail-oriented Junior Application Support Analyst to join our team. The ideal candidate will have an intermediate command of the English language, basic SQL knowledge, familiarity with ITIL practices, and a desire to grow in the field of IT support.

Key Responsibilities:
  •  Provide second-level support for business applications, troubleshooting issues and resolving them in a timely manner.
  •  Analyze and diagnose application problems, identifying root causes and providing solutions.
  •  Collaborate with developers and other IT teams to resolve more complex issues.
  •  Document support activities, issue resolutions, and update application knowledge base.
  •  Monitor application performance, ensuring availability and reliability.
  •  Assist in the deployment of software updates, patches, and configurations.
  •  Escalate unresolved issues to senior support or development teams as necessary.
  •  Communicate effectively with end-users, providing clear and concise information regarding issues and resolutions.

Required Qualifications:
  •  Intermediary proficiency in English, both written and verbal.
  •  Intermediate / advanced knowledge of SQL.
  •  Strong analytical and problem-solving skills.
  •  Excellent communication and interpersonal skills.
  •  Ability to work independently and as part of a team.
  •  Strong attention to detail and ability to prioritize tasks.

Desired Qualifications:
  •  Basic understanding of ITIL principles.
  •  Experience with ticketing systems like JIRA, Remedy, ServiceNow, or similar.

Education & Experience:
  •  Student or graduate of a Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent work experience.
  •  Prior experience in a technical support or helpdesk role is a plus.

What We Offer:
  •  Opportunity to work in a dynamic and supportive environment.
  •  Career growth and development opportunities.

If you are passionate about technology and eager to develop your skills in application support, we encourage you to apply and become a part of our team.

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