Head P&C Claims Latin America (Mexico City, MX) bei Swiss Re Group | Swiss Re

About the Role  

In this position you will lead P&C Claims management in the Market Unit Latin America and Carribean.   

• Heading the team of experienced Claim Experts across Latin America and the Carribean ; management of people and actively contributing to the development of teams and individuals. 

• Managing the P&C claims portfolio in the Latin America and Carribean region: ensuring strategy on large claims, paying the right claims, consistency and adequacy of case reserves, timely and accurate reporting both on individual claims as well as portfolio level and actively solving problems to avoid surprises. 

• Promoting Swiss Re's brand by  building a network with key regional stakeholders including Swiss Re staff, clients, brokers, and other stakeholders. Providing thought leadership on key topics that impact the industry and the strategy of Swiss Re within the relevant markets. 

• Leading, shaping, and implementing the P&C Claims strategy for the Latin America and Carribean region in alignment with relevant stakeholders and Swiss Re's overall business strategy for the region; understanding and using market trends and developments. 

• Providing strong leadership and advocacy on behalf of P&C Claims matters at relevant market, client interactions and market bodies. 

• Driving impactful client-related projects in support of our value proposition, providing strong links to the strategy. In addition, coordinating P&C Claims management actions and engagement with stakeholders. 

• Delivering a strong link and feedback loop maintained between the Market Unit, Global Claims, the Centre of Excellence Claims, (Client) Underwriters, Risk Management, Finance, and other areas. Ensuring plans are fully embedded in the market strategies in all client segments. 

• Review and coordinate Governance and Compliance-related topics.  

About the Team  

Our team consists of 7 highly knowledgeable claims experts with a diverse set of backgrounds, located in Mexico City, Bogota and Sao Paulo. Heading the team, you will report directly to the Market Unit Head of Latin America and the Carribean. You will be part of the Latin America and Carribean Leadership Team and will contribute relevantly in terms of strategy, leadership, and functional content as well as with more general, market- and business-related insights.  

About You  

We are seeking a strong leader with an engaging personality who leads by example and lives and fosters the Corporate Values in daily business activity. You are a self-confident, self-steering, curious individual with influential skills, ready to speak to relevant clients and partners.  

Moreover, you have:  

• At least 7 years of experience in strong re/insurance P&C portfolio-based claim handling, including an excellent understanding of markets, products, trends, and developments. 

• Seasoned personality to represent Swiss Re at clients' senior and executive management level. 

• Ability to manage a team of experts, involving diverse cultures and backgrounds, as well as to connect the dots end-to-end and build effective working relationships with partners across markets/ different functional areas. 

• Inspirational leadership with the ability to align talent with the strategy and stimulate transformation and adaption. 

• Excellent interpersonal skills; motivational coach who promotes team work and cooperation across teams and functions. 

• Strong financial and statistical acumen with understanding of reserving rationale and the resulting impacts; ability to take holistic view of performance and initiate appropriate action. 

• Experience in dealing with challenging situations while keeping balance and attentiveness.