Hybrid Receptionist - On Call bei Kaiser Permanente

Ensures interaction with patient/member constitutes a professional and satisfying customer experience through welcoming engagement, registering, and assisting patients/members.

• Welcomes and greets members at kiosks and general areas and assists with way-finding.
• Assists members by providing general information, or referring to appropriate staff, as necessary.
• Registers members to include: verifying eligibility, updating demographic information; identifying FYIs and special features, coordinating appropriate assistance, and creating new accounts, as needed.
• Initiates the completion of paperwork relating to members visit. Processes paperwork as appropriate.
• Receive and return prepared forms to members.
• Receives funds from members, completes receipts, and properly posts transactions.
• Retrieves, reconciles, and deposits change fund.
• Schedules appointments at the request of members and providers in accordance with established protocol.
• Informs members of appointment date(s) and gives appropriate pre-appointment instructions, as necesssary.
• Receives appropriate calls to members and staff as directed by provider or nursing staff.
• Request and maintains supplies for the kiosks and reception areas.
• Informs providers or staff of members needing immediate attention. Brings unusual situations too the attention of the approprite staff.
• Order member cards
• Offer wheelchair assistance under established guidelines.
• Wears professional attire to include a KP-provided jacket.
• Performs other related duties, as appropriate.

• One (1) year of customer service experience required.
• Per the National Agreement, current KP Coalition employees have this experience requirement waived.

• High School Diploma or equivalent required.

• N/A

• Demonstrates a working knowledge of Health Plan coverage types, for example (but not limited to) traditional and deductible products within 6 months of employment.
• Proficiency in the use of applicable computer software and technology.

• One (1) year of reception experience in a healthcare setting preferred.
• Knowledge of medical terminology preferred.
• Current BLS certification preferred.