Hybrid Customer Service Assistant bei Hustle Notice Biz
Hustle Notice Biz · Washington, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in Washington
Customer Service Assistant
Location: Washington, DC
Employment Type: Full-Time
Salary Range: $18.50 - $27.50 Hourly (based on experience)
Employment Type: Full-Time
Salary Range: $18.50 - $27.50 Hourly (based on experience)
Position Overview
Swipe Say Easy We are seeking a dedicated and enthusiastic Customer Service Assistant to join our growing team. As a fundamental part of our company, you will be the first point of contact for our customers, responsible for providing top-notch service and support. This role requires excellent communication skills, a customer-focused attitude, and the ability to problem-solve effectively.
Key Responsibilities
- Assist customers with inquiries and provide information about products and services.
- Handle customer complaints and resolve issues in a timely and effective manner.
- Maintain accurate customer records and update information in the database as needed.
- Process orders, returns, and exchanges in accordance with company policies.
- Collaborate with other departments to ensure seamless service delivery.
- Provide feedback to management regarding customer trends and areas for improvement.
Skills, Knowledge and Expertise
- High school diploma or equivalent; additional education is a plus.
- Proven experience in a customer service role is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and conflict resolution skills.
- Ability to work independently and as part of a team.
- Familiarity with customer service software and systems.
Benefits
- Comprehensive health insurance (medical, dental, and vision).
- 401(k) retirement plan with company match.
- Paid time off, including vacation, sick days, and holidays.
- Professional development and training opportunities.
- Employee wellness programs and resources.
- Flexible work environment with a focus on work-life balance.
