Hybrid Records Technician III - HR bei City of Boise, ID

About the Department

Join the City of Boise as a Records Technician III and take the lead in managing our Human Resources Department’s vital documents. In this hybrid-eligible role, you’ll ensure records are accurately cataloged, securely stored, and easily accessible while staying compliant with city, state, and federal regulations. You’ll provide guidance and support to staff, streamline processes, and tackle complex record-keeping challenges.

Top talent deserves top-notch benefits, and the City of Boise delivers: enjoy zero-premium medical coverage options for you and your family, low-cost dental and vision plans, retirement plans with employer match, generous paid leave, parental leave, life and disability insurance, wellness incentives, tuition reimbursement, and more. Be part of a community-focused team with opportunities for growth, professional development, and a supportive work environment.

Position Duties

Handles complex issues and problems and refers only the most complex issues to higher-level staff. Is capable of performing all duties of lower level Records Technician positions, and provides leadership, coaching, and/or mentoring to a subordinate group, as needed. 

Catalogs, scans and indexes all types of departmental documents. Assists in the retrieval, filing, storage and quality control of information following best management practices in the records management operation for the human resources department. Ensures all records, classification of official records, documents and other media procedures meet applicable city, state and federal legal requirements. Provides department assistance and training on processing, classification and storage of documents. Acts as a departmental resource for records retention and disposition in coordination with the city clerk’s office.

Documents standards and processes for quality control of documents entering the city's documents management system. Performs quality checks and indexing of files and ensures they are imaged and indexed correctly into the city’s document management system. Helps monitor and analyze records data, generates reports and reviews for trends. Develops recommendations for prioritization and increased records productivity and efficiency. Participates in city committees that address records management and document imaging. 

Maintains current employee driving records, including running motor vehicle record (MVR) checks and collecting updated driver’s licenses. Tracks expiration dates and follow up as needed to maintain compliance with safety standards and regulatory requirements.

Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

Minimum Qualifications

Required Knowledge, Experience, And Training
High school diploma or equivalent and four years of experience or an equivalent combination of experience and education.

Knowledge of:

• Records management theories, principles and legal requirements including retention scheduling, archiving, storage, public access and destruction
• Research techniques
• Proper business and telephone etiquette
• General office administration, equipment and programs
• Computer usage including related software.

Ability to:

• Analyze record-keeping systems and identify issues and areas of improvement
• Read, interpret and comprehend complex legal, regulatory, procedural and/or policy material
• Manage multiple requests and/or projects
• Provide excellent customer service
• Develop and maintain effective working relationships with individuals at all levels of the organization
• Review, compile and analyze information to prepare reports
• Communicate effectively in the English language at a level necessary for efficient job performance
• Perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation.

Preferred Knowledge, Experience, And Training
Six years of experience in document imaging and administrative support, preferably in a public agency or governmental setting.

Knowledge of:

• Governmental records retention
• Public information laws and regulations
• Operation and use of electronic imaging systems
• Advanced research and analysis principles and practices.

Licensing And Other Requirements

Valid state-issued driver’s license.

Special Requirements
Applicants must be able to pass:

City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation

Criminal Justice Information System background check (CJIS)

Other Qualifications

The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Efforts
While performing the duties of this job the employee is frequently lifting/carrying up to 10 pounds and occasionally lifting/carrying up to 20 pounds. Also, the employee is rarely pushing/pulling up to 50 pounds. Work includes sensory ability to talk, hear and touch. Work in this position also includes close vision, distance vision, peripheral vision and depth perception. Employees will sit, stand, walk, stoop, kneel, crouch, crawl, reach and grasp. Position requires hand/finger dexterity.

Working Environment
The work environment will include inside conditions, areas of dust, odors, mist and gases or other airborne matter.

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