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Hybrid Customer Experience Representative bei M+A Matting

M+A Matting · Dalton, Vereinigte Staaten Von Amerika · Hybrid

37.440,00 $  -  37.440,00 $

Jetzt bewerben

JOB SUMMARY: The primary responsibility of this position is to offer excellent service to our customers, including, but not limited to: providing product and pricing information, processing orders, ensuring all orders are shipped in a timely manner and resolving issues that arise  with orders (replacements, credits, etc.), to ensure 100% customer satisfaction.

 ESSENTIAL FUNCTIONS OF THE JOB:

  • Process customer orders
  • Answer phone or email inquires
  • Provide product information and meet service requests
  • Track orders and coordinate correction of orders
  • Process inquiries on shipping status, pricing or invoicing information, and various website questions
  • Communicate between Manufacturing Departments, Accounts Receivable, Art Department, and Sales Team to resolve any issues related to customer satisfaction
  • File claims with freight carriers related to quantity shortages, quality issues, and transit related cargo loss or damage.

Local Candidates Only **No Relocation Assistance Provided**

 QUALIFICATIONS:

  • Strong written and oral communication skills
  • Detail and task-oriented and possess creative problem-solving skills
  • Applicants must also have a good attitude, the flexibility to juggle multiple tasks, and comprehend at a rapid pace.
  • A team player with strong computer skills
  • Highly motivated, strong work ethic, sense of urgency, and is a self-starter
  • Post-secondary education or college degree preferred

 

COMPENSATION: Starting at $18/hour. Based on experience and qualifications

BENEFITS: M+A Matting offers a comprehensive benefits package including medical, dental, and vision insurances as well as life insurance, disability insurance, and 401(k) with profit sharing.

WORK HOURS: General office hours, Monday - Friday 8am-5pm, plus occasional overtime.

Jetzt bewerben

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