Hybrid ServiceNow Platform Owner bei Horizon Farm Credit
Horizon Farm Credit · Columbia, Vereinigte Staaten Von Amerika · Hybrid
- Senior
- Optionales Büro in Columbia
ServiceNow Platform Owner (Hybrid or Remote - Columbia, SC)
- Collaborate with business and IT stakeholders to define and maintain the ServiceNow platform roadmap
- Shape and prioritize demand for the platform based on business needs, value potential, and strategic alignment
- Identify and promote new business outcomes and capabilities enabled by the platform
- Ensure alignment of platform initiatives with enterprise architecture, business strategy, and governance policies
- Establish and lead the ServiceNow technical governance board to oversee platform standards, design principles, and best practices
- Define and enforce platform usage policies, data standards, and security protocols
- Own the ServiceNow instance(s), including performance, scalability, and compliance
- Lead the core ServiceNow platform team, including architects, developers, and analysts
- Manage and resolve platform-related escalations, ensuring timely and effective resolution
- Oversee the design and configuration decisions to ensure a consistent, intuitive, and user-centric experience
- Collaborates with architects, engineers and business analysts to align platform design with user needs and business goals
- Ensures platform configurations and customizations adhere to design strategy and technical standards
- Act as the primary liaison between business units, technology teams, and the ServiceNow platform team
- Communicates the platform vision, roadmap, and value to stakeholders at all levels
- Facilitates workshops, demos, and training sessions to promote platform adoption and awareness
- Develop and maintain comprehensive technical documentation, including design specifications, test plans, and user manuals
- Troubleshoot and resolve complex technical issues
- Bachelor’s or Master’s Degree in Computer Science, Information Systems, or a related field preferred.
- At least eight (8) to ten (10) years of experience in IT, with at least 4 years in a leadership role managing the ServiceNow platform
- Any of the following certifications are preferred:
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS) in one or more modules such as:
- IT Service Management (ITSM)
- IT Operations Management (ITOM)
- Human Resources Service Delivery (HRSD)
- Customer Service Management (CSM)
- Security Operations (SecOps)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Technical Architect (CTA)
- Deep understanding of ServiceNow architecture, including data model, table structure, and platform capabilities
- Experience managing multi-instance environments, including development, test, and production
- Proficiency in Flow Designer, Workflow Editor, Business Rules, Script Includes, UI Policies, and Client Scripts
- Familiarity with ServiceNow Store applications, Scoped Applications, and IntegrationHub
- Experience with ServiceNow upgrades, patching, and release management processes
- Knowledge of Performance Analytics, Virtual Agent, and AI Search capabilities
- Proven ability to establish and enforce platform governance frameworks, including:
- Development standards
- Change management processes
- Instance strategy and data segregation
- Experience leading design review boards and ensuring adherence to ServiceNow’s Common Service Data Model (CSDM) and ITIL best practices
- Experience integrating ServiceNow with third-party systems using:
- REST/SOAP APIs
- MID Servers
- OAuth2 and SAML
- Familiarity with CI/CD pipelines and DevOps practices for ServiceNow development and deployment
- Ability to translate business needs into scalable and sustainable ServiceNow solutions
- Experience managing cross-functional teams including developers, architects, and business analysts
- Strong vendor management skills, including working with ServiceNow Professional Services and third-party implementation partners