Hybrid Front Desk Agent Representative bei Presidian Destinations, Ltd
Presidian Destinations, Ltd · Laredo, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in Laredo
Description
Job Title: Front Desk Agent Representative
Job Summary:
We are seeking a friendly and professional Front Desk Agent Representative to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out.
Key Responsibilities:
- Greet and welcome guests upon arrival with a warm and friendly demeanor
- Manage the check-in and check-out process efficiently and accurately
- Handle guest inquiries, requests, and complaints in a timely and professional manner
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests
- Process reservations and manage room assignments using the hotel management system
- Ensure the front desk area is clean, organized, and well-stocked with necessary supplies
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform administrative tasks such as filing, data entry, and handling phone calls
Skills and Qualifications:
- High school diploma or equivalent; additional education in hospitality is a plus
- Previous experience in a customer service role, preferably in the hospitality industry
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Proficient in using computer systems and hotel management software
- Attention to detail and problem-solving skills
- Flexibility to work various shifts, including weekends and holidays
We are an equal opportunity employer and welcome applications from all qualified individuals.
Requirements
Education/Formal Training:
- High school diploma or equivalent required; experience in hospitality preferred.
Experience:
- Previous experience in a front desk or customer service role preferred.
- Familiarity with property management systems is a plus.
Knowledge/Skills:
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Customer-focused mindset with a passion for providing outstanding service.
- Ability to handle cash and process transactions accurately.
- Basic computer proficiency, including MS Office and reservation software.
- Flexibility to work shifts, including weekends and holidays.