Hybrid Recreation Services Aide (Edison Johnson and I.R. Holmes) bei City of Durham, NC

About the Department

Work, Serve, Thrive.  With the City of Durham  

Advance in your career while making a real difference in the community you serve. 

A nationally accredited team of passionate professionals devoted to building better lives and a better community through the power of parks and recreation. Our talented team at Durham Parks and Recreation is devoted to community service and provides a diverse range of programs, services, opportunities, and experiences while being united through our core pillars of creating equitable economic impacts; advancing conservation; rejuvenating health and wellness; enhancing quality of life and sustaining social equity.

Hourly Rate:  $16.90
Various shifts:  Monday through Friday, 5:30 AM – 10:30 AM
                         Monday through Friday, 5:00 PM – 9:00 PM
                         Saturdays and Sundays, 8:00 AM – 5:00 PM
                         
Locations:  Edison Johnson Recreation Center and
                   I.R. Holmes Recreation Center at Campus Hills

Position provides routine clerical and customer service work for a recreation facility or program. Incumbent greets clients and visitors, provides information and assistance, enters accurate information into a recreation software system, handles fee payments, completing program registrations, facility reservations, and performs a variety of administrative support tasks using computer software and office machines. Employees must be responsible, flexible, able to multi-task and be service and detail oriented. Work involves responsibility for a front desk or a similarly public facing position in direct contact with customers, as well as varying hours including evenings and weekends.

Position Duties

• Prepares the facility for daily operations and for closing.
• Greets customers in a welcoming and professional manner.
• Provides information and assistance to customers and potential customers regarding all recreation programs, parks, and facilities. 
• Answers and routes phone calls, provides requested information and directs customers to appropriate resources and staff members.
• Enters accurate information into Active.Net software system such as new user accounts, program registrations, fee payments, and updates to existing entries. 
• Becomes thoroughly familiar with department programs, schedules, and services by studying marketing materials and other distributed information. 
• Maintains familiarity with the department website as well as web-based registration systems and administrative forms to properly assist customers with their use. 
• Seeks clarity and asks questions when needed to obtain a thorough understanding of department programs, policies, special offers, etc. 
• Accepts and documents payments, handles cash, balances a cash drawer, and completes financial reports and deposits at end of assigned shift. 
• Observes safe working practices, keeps storage areas in a safe condition. 
• Reports unauthorized individuals and any other potential security problems.
• Performs drafting, copying, collating, and filing of documents. 
• Prepares reports, maintains data in spreadsheets and keeps basic records such as visitor logs and inventories.
• Maintains the front desk area and other assigned areas, performs basic cleaning and tidying, restocks flyers, maintains information boards, and addresses other needs as they arise.
• Always maintains a professional appearance and demeanor.

KNOWLEDGE OF: 

• Professional ethics. 
• Basic office procedures and practices.

SKILL IN:  

• Interacting and communicating with the public. 
• Enforcing compliance with rules and regulations. 
• Working independently and exercising discretion. 
• Learning and adapting to new situations. 
• Leadership and using good judgment. 
• Establishing and maintaining effective working relationships. 
• Professional verbal and written communication. 
• Attending to multiple tasks simultaneously. 
• Accurate data entry. 
• Report writing and record keeping. 
• Responsible money handling. 
• Performing basic mathematics. 
• Typing and computer skills

Minimum Qualifications

• High School Diploma or equivalent (GED, HiSet, TASC).
• One (1) year of experience in recreation or a service-oriented job setting that involved handling money.

Other Qualifications

• Experience in customer service.
• Experience using a computer to enter information into records.
• Able to work 19 hours per week.

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