Hybrid Floor Captain bei Suntree Country Club, Inc

Description

Department: F&B Front of House 

Reports To: Director & Assistant Director of F&B and Service Manager  

FLSA Status: Non-Exempt (Hourly)

Job Type: Full-Time   

Working Hours: Must have open availability to work a flexible schedule, including 

Evenings, weekends, and holidays as Club needed.

Position Summary:
The Floor Captain plays a key leadership role in managing day-to-day operations on the floor. They act as the liaison between staff, management, and clients/visitors, ensuring a smooth, efficient, and professional environment. The Floor Captain is responsible for overseeing team performance, maintaining cleanliness and safety standards, and supporting a positive workplace culture.

Requirements

Job Tasks:

1. Receives and greets members and guests.

2. Coordinates foodservice involving communication between kitchen and service staff. 

3. Reviews Event (BEO) sheets to ensure correct linens, table set up, etc. 

4. Assigns servers/bartenders duties for set up, breaking down, and resets. 

5. Maintains all silver, banquet equipment, and copper service ware items. 

6. Handles member and guest complaints and problems. 

7. Reviews daily sales sheets to ensure all servers/bartenders are signed in. 

8. Reviews servers/bartenders’ tickets and shift summaries to ensure proper entry as well as the closing of shifts.

9. Reviews all servers/bartenders’ time clock entries before staff depart. 

10. Assures that all safety, accident, and emergency policies and procedures are in place and consistently followed. 

11. Helps train and supervise service staff. 

12. Inspects dining room to ensure proper maintenance of a clean and orderly area. 

13. Suggests dining room decorations for special themes and helps in decorating. 

14. Assures that pre-opening cleaning tasks are assigned and completed as required. 

15. Inspects dining room and food pick-up areas for sanitation and safety concerns. 

16. Assists with service of food and beverages. 

17. Assists with table clearing and resetting. 

18. Suggests when additional service supplies and small equipment are needed. 

19. Ensures all banquet equipment and supplies are put back in their proper places. (i.e.: skirt clips, skirts, and tables)

20. All other duties assigned by management.

21. Ability to communicate and understand the directions from the F & B Director and Assistant F & B Director. 

22. Must be able to work with co-workers as a team.

23. Must be able to work rapidly during rush periods.

24. Ability to use all equipment related to the food and beverage service. 

25. Ability to communicate and understand the directions of the supervisor. 

26. Must comply with all rules and regulations as stated in the employee handbook.

27. Must be willing to adhere to policies/procedures of the club’s ongoing safety program.

Physical Requirements for Banquet Captain

• Ability to stand and walk for extended periods: Banquet Captains are often on their feet for most of their shift, moving between dining areas, kitchens, and event spaces.
   
• Lift and carry: Must be able to lift, carry, and move items such as trays, chairs, tables, and banquet equipment, often weighing up to 25-50 pounds.
   
• Bending, stooping, and reaching: Regularly required to bend, stoop, kneel, or reach to set up or clear banquet areas.
   
• Manual dexterity: Ability to handle utensils, linens, and small equipment with precision.
   
• Visual and auditory acuity: Must be able to clearly see and hear to monitor events, communicate with staff, and ensure guest satisfaction.
   
• Physical stamina: Ability to perform physically demanding tasks during long events, including managing multiple tasks simultaneously.
   
• Mobility: Capability to move quickly across event spaces and respond to guest or staff needs promptly.
   
• Climbing stairs: Ability to climb stairs frequently if the venue has multiple floors or event spaces.

Must possess a working knowledge of Suntree’s menu items, wine, beer, cocktails. Must present a neat appearance, possess a pleasant personality, and wear the required uniform and shoes. Required to stand (1-8 hr periods), climb stairs, stoop, bend lift, push & pull and reach overhead. Must possess good judgment and decision-making abilities. Must be experienced & familiar with the proper methods of the etiquette of food & beverage service and presentation. The position requires indoor and outdoor work. 

Exposure to various chemicals fumes and noise.

This job description is not intended to be all-inclusive. Suntree Country Club reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.

 * As Part of The Hiring Process Suntree Country Club Does Complete Background, Driving Record and Drug Screening *