Hybrid Seasonal Administrative Support bei Calendar Holdings

Description

ABOUT US:

Go! Retail Group is based in Austin, Texas. We are an established retailer with a passion for innovation, operations and community. The parent company to Go! Stores, Attic Salt Stores, Toys”R”Us Flagship, Calendars.com, NIQUEA.D, Snoozimals and Tiny Headed Kingdom.  

We are the dominant retailer of calendars, games and toys products in shopping centers nationwide. We opened our first stores in 1993, and operate 200 year-round stores and 600 seasonal stores in malls, outlets, shopping centers, and lifestyle centers across the United States. In addition, we operate 3PL services and manage two large distribution centers. Go! Retail Group boasts an admirably stable workforce, with many employees having more than 10 years of tenure. For more information on our company, visit www.goretailgroup.com.

Our Values:

We are a family-owned business and believe in operating responsibly and with heart. 

Our values are the foundation to our business.

• Innovate and collaborate: We never want to stop dreaming and bringing ideas to life as a team.
• Integrity and transparency: How we show up in everything we do matters to us.
• Community: We take pride in being a supportive and flexible employer, building deep relationships with our partners, and have a positive impact on our diverse communities and ecosystems.
• Fun: At the core, Go! Retail Group is about bringing joy to our customers. The process to get there should be fun and challenging.

Schedule: Monday to Friday. Must be available weekdays 8-5/9-6 and During 4th Quarter ½ day Saturday once per month.

Work Location: In person. With offices in South Austin (Montopolis and Burleson), we offer a fun, friendly, collaborative, and positive work environment with casual dress (you can wear shorts!), pleasant workspaces, paid training, and company perks.

Essential Functions:

• Provide excellent customer service and support to Retail Operations team during our peak season. This position will communicate cross-departmentally and the field to ensure issue resolution and escalation of issues to drive sales and operational success for our location.
• Provide phone/email support to resolve time critical issues with a sense of urgency, incoming and outgoing.
• Actively work incident queues and action requests to address issues based on level of urgency, and providing the highest level of service to the stores.
• Assist in general data and metric analysis.
• Log all communications with operators and employee managers in our tracking system.
• Perform filing and other administrative task work for the team.
• Utilize key checklists to ensure proper procedures and paperwork are in place at all locations and identify opportunities to correct.
• Work cross-departmentally to provide support to multiple managers
• Assist in kitting, mass mailings and related administrative functions.
• Remit important document using electronic signature company.

This job description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualification may vary based on assignment or group.

Go! Calendar Holdings, LLC is an equal opportunity employer and does not discriminate against individuals on the basis of race, gender, age, national origin, religion, marital status, veteran status, or sexual orientation.