Hybrid AI Partner Manager bei Momentum.io

About Momentum

Momentum is a fast-growing Series A company specializing in driving AI transformation for revenue teams. Momentum operates like an embedded GTM task force working alongside your team. Our platform listens to every sales and customer interaction, extracts critical insights, and pushes updates directly into tools like Salesforce, Slack, and Snowflake—automating follow-ups, flagging risk, and surfacing next steps without rep intervention. Teams at Zscaler, Windsurf, Ramp, Demandbase, and 1Password rely on Momentum to unlock 3–10 hours per rep each week, improve win rates, and scale execution—without scaling headcount. We’re back by top tier investors, including FirstMark, Stage 2 Capital, Inovia and Basis Set Ventures.

The Role

Momentum is seeking a talented AI Partner Manager to join our rapidly expanding team. The AI Partner Manager will play a crucial role in transforming how every department works, with the power of Momentum. They will work closely with executives and end users, combining business acumen, product sense, and prompting skills to help them transform into an AI-native enterprise. You'll own a portfolio of high-impact customers and help them achieve their goals using our platform while collaborating closely with Solutions Architects, Sales, and Product to ensure every customer finds long-term value and success with Momentum.

This role is hybrid in our San Mateo office 2x per week.

What You’ll Own

Core Responsibilities

• Manage a portfolio of 30+ mid-market customers

• Engage with executive sponsors and provide strategic reviews and consult customers on developing and executing on their AI roadmap

• Deeply comprehend Momentum's suite of products, ensuring the ability to best help customers get the most out of the Momentum platform

• Conduct use case discovery workshops and turn those use cases into tangible outcomes

• Identify and address account risks and growth opportunities proactively

• Use data analytics to enhance customer engagement and retention

• Work closely with sales, support, and solutions teams

• Create knowledge base content and enhance customer onboarding processes

Customer Relationship Management

• Build and maintain strong relationships with strategic customers

• Act as the primary point of contact for customer success

• Understand and align with customers' goals and business needs

• Track customer health metrics and address concerns or opportunities promptly

Onboarding & Adoption

• Lead customers through efficient onboarding and implementation

• Create customized product guides, best practices, and success playbooks

• Coordinate with Solutions Architects to ensure successful technical integration

Strategic Growth & Retention

• Discover and pursue opportunities for account expansion

• Proactively identify opportunities to expand Momentum's deployment and enhance customer engagement

• Develop success plans and business reviews that showcase clear ROI

• Guide customers in exploring new use cases and expanding team adoption

Customer Advocacy & Product Feedback

• Collaborate internally with Product and R&D to help shape Momentum's product roadmap based on the voice of our users

• Gather and communicate customer insights to Product & Engineering teams

• Champion customer needs within the organization

• Help create customer resources like case studies, FAQs, and webinars

What You'll Bring

• 3-5 years of experience in Customer Success, preferably at technical SaaS companies

• Proven ability to manage multiple responsibilities with strong organizational skills

• Technical aptitude and quick grasp of complex product concepts

• Experience at early-stage Series A or B companies preferred

• Hungry, curious, and consultative mindset

• Strong problem-solving skills with the ability to adapt to different users and scenarios

• Proven understanding and ability to write complex prompts

• Ability to understand various user types and convey a sense of the most valuable applications of AI in diverse job functions

• Outstanding communication and relationship-building abilities to effectively interact with multiple stakeholder groups

• Skilled at managing multiple accounts and adapting to changing priorities

• Proactive, empathetic, and solution-focused mindset

• Track record of collaborating with Sales, Product, and Technical teams

• Ability to prioritize accounts and create strategic customer engagement plans

• Product sense and ability to drive a product's full potential capabilities

• Strong analytical skills with talent for turning data into actionable insights

• Thrives in a fast-paced startup environment

Bonus Points

• Customer presence: ability to work with any level from individual contributors to CEOs

• Prior experience in consultative roles, solutions engineering, support, or product management

• Familiarity with Salesforce, product analytics tools, or customer health platforms

Compensation

• Total OTE: $130K ($115k base + 15k variable)

• 70% base salary, 30% variable compensation

• Bonus structure based on NDR, logo retention, and personal OKRs