Hybrid Child Support Specialist I/II bei Stanislaus County, CA

About the Department

Position Duties

• Apply Federal and State guidelines and regulations to each case as appropriate;
• Complete work using various computer programs and databases;
• Locate absent parents;
• Establish and enforce child support orders;
• Investigate ability to pay child support;
• Collect legally mandated support;
• Interpret and explain legal provisions, documents and regulations;
• Testify in court as required;
• Work a 10-hour day under general supervision and perform a variety of difficult assignments within established guidelines;
• Communicate effectively with the general public, staff, attorneys, and governmental agencies;
• Communicate effectively with customers in a Call Center environment;
• Exercise sound and impartial judgment in all case work and public contact;
• Interview Custodial Parents and Non-Custodial Parents to initiate case files and gather factual information on all parties concerned;
• Maintain caseload within established guidelines and timeframes; and
• Maintain confidential information according to State, Federal and County guidelines.

Minimum Qualifications

• Interviewing techniques;
• Investigation techniques and procedures;
• Appropriate methods of utilizing available sources of information used in locating persons and obtaining facts; and 
• Report writing, and record keeping.

• Utilize sound judgment and common sense in casework;
• Interpret and apply appropriate Federal and State rules, laws and office policies;
• Formulate clear, thorough and concise written reports;
• Deal with stressful situations; assisting Non-Custodial Parents (NCP's), Custodial Parents (CP's), and other external customers;
• Maintain effective oral and written communication; 
• Control sensitive, confidential information;
• Comprehend and compute accurately basic mathematical equations;
• Maintain a rapport with co-workers, NCPs, CPs, attorneys and the general public; 
• Sit at a desk, conference table or in meeting rooms of various configurations for extended amounts of time;
• Hear and understand speech at normal room levels and on the telephone;
• Speak in audible tones so others may understand clearly in normal conversations and on the telephone;
• Lift, bend, stoop, walk on uneven terrain and reach overhead;
• Push, pull, squat, twist and turn; and
• Have the mental acuity to perform the essential functions of this position in an accurate, timely fashion, to make good judgments and decisions, and to evaluate the results of decisions and judgments.

• Graduation with two (2) or four (4) year degree from an accredited college in Behavioral Science, Criminal Justice, or Business Administration.

• One (1) year of experience interviewing and independently determining appropriate action for public or private service fields, such as law enforcement, eligibility determination, collections or credit investigations, writing detailed case reports, and preparing or presenting evidence or information in court or administrative hearings. 

• One (1) year of clerical experience in a Child Support Office or private legal office handling child support actions, as an Administrative Clerk II, Account Clerk II, Legal Clerk II, or higher classification.

• Graduation with two (2) or four (4) year degree from an accredited college in Behavioral Science, Criminal Justice, or Business Administration.

• One (1) year of experience interviewing and independently determining appropriate action for public or private service fields, such as law enforcement, eligibility determination, collections or credit investigations, writing detailed case reports, and preparing or presenting evidence or information in court or administrative hearings. 

• One (1) year of clerical experience in a Child Support Office or private legal office handling child support actions, as an Administrative Clerk II, Account Clerk II, Legal Clerk II, or higher classification.

• Six (6) months experience performing the duties comparable to the Child Support Officer I class; OR
• Six (6) months experience performing the duties comparable to the Child Support Officer I class in a "family support" setting.

Other Qualifications

• Application Review and Screening. Applications are carefully screened based on information provided. Those who submit incomplete applications that lack relevant qualifications or do not submit all required documents will not be invited to move on.
• Written Examination. Applicants will be invited to participate in a written exam that tests knowledge for the position.
• Oral Examination. Applicants are invited to a panel interview in which they will be evaluated by County subject matter experts.
• Eligible Lists. Candidates who pass the examination will be placed on an eligible list for that classification. Eligible lists are effective for six months but may be extended up to eighteen months.

TENTATIVE RECRUITMENT SCHEDULE
Application Deadline: 09/08/2025
Written Examination: Week of 9/22/2025 
 
Note: The eligible list generated from this recruitment may be used to fill future extra-help, part-time and full-time vacancies throughout Stanislaus County.
  
GENERAL INFORMATION
Final appointment will be conditional upon successfully passing a County paid pre-employment drug screening (if applicable for position) and a job-related background investigation.
 
Some positions may require possession or the ability to obtain, and maintenance of a valid California Driver's license or the ability to utilize an alternative method of transportation when needed to carry out job related essential functions.

Stanislaus County supports the good health of its workforce. More information is available at http://myclubwellness.org
 
Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please call NEOGOV at 1-855-524-5627.