Hybrid IT Assistant - Office Specialist (Extra Help, Seasonal) bei County of San Mateo, CA

About the Department

PEOPLE FIRST – Conduct fair, accurate, and transparent elections to increase public participation and confidence.
 

The San Mateo County Registration & Elections Division is seeking full-time, seasonal extra-help IT Assistant – Office Specialists to assist in the upcoming November 4, 2025, Special Election. This is an excellent nonpartisan opportunity to be involved in the election process!
  
The Elections Division is an exciting, fast-paced environment, especially as elections approach. This is an excellent opportunity to work with a group of dynamic, well-organized, and highly efficient individuals committed to the democratic process. More information about the organization is available on the Elections Division website www.smcacre.gov. 
   
 IT Assistants will be responsible for a variety of tech projects and tasks throughout the election period.  IT Assistants will work on-site at the Registration & Elections Division at 40 Tower Road in San Mateo, CA, and throughout the county at the various Vote Centers.  

The IT Assistant is classified as an Office Specialist. The starting hourly wage for this position is $30.10.
 
This is an extra-help, at-will assignment, paid on an hourly basis. Extra-help hours are dependent on the business needs of the department and therefore work hours may vary from week to week. Extra help employees shall not exceed 1,040 hours of work per fiscal year. Some extra help positions are eligible for benefits under the Affordable Care Act. Extra help employees are not guaranteed permanent status at the end of the assignment.

Position Duties

Examples of projects and tasks are: 

• Basic PC /printer /monitor troubleshooting
• Facility Network Connectivity
• Schedule site visits at fifteen (15) Vote Center sites with county network engineers
• Bring networking hardware to site
• Record data into excel spreadsheets from tests conducted by the network engineers
• Vote Center Tech Support
• Office Tech Support
• Function test equipment used at Vote Centers (iPads, wireless printers, WIFI printers, etc.)
• Visiting Vote Centers and report connection issues
• Simple troubleshooting before escalating to network engineers 
• Troubleshooting equipment issues in the field

Minimum Qualifications

Successful candidates for the IT Assistant positions will have previous experience providing basic PC /tech troubleshooting support.
 

Ideal Candidates for the IT Assistant positions will have the following:

 

Technical Skills:

• Knowledge of and use of iPads and iPhones
• Basic understanding of Wi-Fi networking 
• Hardware setup 
• Software installation
• Troubleshoot issues with system configurations 

 

Work Skills:

• Well-organized /detail oriented
• Ability to explain issues clearly and follow instructions to meet deadlines
• Excellent communication skills (email /verbal) 
• Customer service

Office hours are 8:00 am to 5:00 pm, Monday through Friday. Some positions may require working overtime, including long hours, weekends, evenings, and holidays. Any authorized time worked more than 40 hours in the workweek shall be considered overtime and shall be compensable at the rate of one and one-half (1-1/2) times the overtime worked. The selected individuals must be available for the entire employment period until the completion of their assignment.

Other Qualifications

This is an extra-help recruitment. Anyone may apply. Computer access is available for free at any San Mateo County Library. 
 
PLEASE DO NOT CALL THE ELECTIONS DIVISION OR THE HUMAN RESOURCES DEPARTMENT. The Elections Division will contact you by phone or email if your qualifications meet the current needs.

 Because these are full-time (temporary) positions, candidates whose applications indicate they are currently employed in a full-time capacity will not be contacted. However, if you are currently employed and would like to be considered, please indicate how you could meet the required work schedule given your current employment in the supplemental questionnaire.
 

IMPORTANT:  Applications for this position will only be accepted online. If you are currently on the County's website, you may click the “Apply” button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Responses to the Supplemental Questionnaire must be submitted in addition to the standard County employment application form. A resume will not be accepted as a substitute for the required application materials. Online applications must be received by the Human Resources Department before midnight on the final filing date.

This is a continuous recruitment which may close at any time. The final filing date will be posted 5 days in advance in the San Mateo County Human Resources Department.
  
Apply immediately. This recruitment is open on a continuous basis, and selections may be made at any time within the process.

Interview Dates: Interviews will tentatively begin on August 29, 2025.
Note: Interviews will be video conference via Microsoft Teams.

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.

 

The County of San Mateo is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

 

The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.

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