Hybrid Homelessness Support Specialist - Variable bei City of Arvada

Apply to join our team today! The City of Arvada promotes Equal Pay for Equal Work.  Starting salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity. The range listed reflects the entire range and typical placement is entry to mid range.

Pay Range - $25.00 - $28.00/hour

Position Purpose

This position supports the City of Arvada Housing Division including the Homelessness Resolution Case Managers with street outreach activities to assist people experiencing homelessness. 

Essential Job Functions

• Assists individuals in accessing resources and services to support them with stabilizing their homelessness, mental health and primary health situations

• Assists with data collection and reporting to ensure grant compliance

• Develop relationships with local non-profits and other service providers to identify possible solutions for individuals in need.

• Assists individuals in meeting food, clothing, shelter and transportation needs.

• Assists clients in completing applications for income, medical, housing or other benefits.

• Responds to email and phone inquiries for shelter, food, housing and other related assistance

• Conducts outreach to eligible clients, informs and educates them about available community services, and maintains ongoing contact to support program requirements.

• Performs data entry in Homeless Management Information System (HMIS) and Workday, the City of Arvada’s financial system.

• Assists with data collection for grant reporting.

• Acts in a supportive role in the Housing Division

Other Job Functions

• Performs other duties as assigned

Knowledge Skills and Abilities

• Basic understanding of the homeless population.

• Basic understanding of local community resources.

• Strong customer service and problem resolution skills. 

• Ability to handle multiple tasks efficiently.

• Ability to answer routine to complex questions based on understanding of division policies and procedures and program-specific requirements and information.

• Ability to effectively communicate information, both verbally and in writing, to support organizational objectives and interact with all levels of personnel within the city in a positive and cooperative manner.

• Basic understanding of Microsoft Excel, specifically with filtering data and using custom tables for data collection

Knowledge Skills and Abilities Preferred

• Experience with HMIS

License & Certification

• A valid Colorado driver’s license and acceptable driving record is preferred.

Education Degree

• High School/GED

Education Required

• Yes

Work Experience Related

• Prior experience working with clients experiencing homelessness.

• Three (3) years of general office/administrative experience.

Work Experience Preferred

• Prior experience working with homelessness programs is highly desired.

Other Qualifications

Physical Demands

• Minimal physical effort typically found in clerical work. Primarily sedentary, may occasionally lift and carry light objects. Walking and/or standing as needed and minimal.

Hazards

• Minimal exposure to hazards are typically found in general office environment where there is rarely to no exposure to injury or accident.

Work Environment

• Exposure to routine office noise and equipment.

The City of Arvada offers a robust Total Rewards package. To find out more details, select here.

The City of Arvada does not offer benefits to temporary and/or seasonal employees.  Temporary, Variable Hour and Health Plan Eligible employees will earn 1 hour of sick leave for every 30 hours worked, up to a maximum cap of 48 hours.

Vision: We Dream Big and Deliver

Mission:  We are dedicated to delivering superior services to enhance the lives of everyone in our community.

Values:

• Innovation: We excel in creativity, flexibility and the use of best practices while valuing diverse backgrounds, ideas and perspectives. 
• Passion: We are a high performing, inclusive team inspiring each other to pursue excellence.
• Opportunity: We value our diversity, embrace possibilities, face challenges, persevere and take action to deliver quality results.

The City’s Core values are in every employee’s individual Performance Plan which helps us to reinforce our expectations for living and working by our Core Values. 

Every City employee is expected to perform his/her job to the highest professional standards.  This includes upholding the City’s values with integrity and accountability, acting in a manner that is respectful and inclusive towards others, and adhering to the City’s policy on employee conduct as detailed in the personnel rules sec. 70-143. 

The City is an Equal Employment Opportunity Employer.