Hybrid Client Service Representative bei Vitality Veterinary of Swansea
Vitality Veterinary of Swansea · Swansea, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in Swansea
Position: Client Service Representative (CSR)
Key Responsibilities
- Provide exceptional service to clients in person and by phone
- Schedule appointments, manage records, create estimates, and process invoices
- Show empathy and professionalism in emotionally charged situations
- Maintain a clean and organized front office and lobby
- Educate clients on wellness plans, products, and services
- Handle opening/closing procedures, end-of-day reports, and deposits
- Manage data entry including patient records, client questionnaires, and referrals
- Distribute mail and ensure referral materials and lab results reach the right veterinarian
- Assist with patient intake and ensure all information is accurate and up-to-date
Qualifications
- Prior experience in a veterinary or medical office preferred
- Proficient in computer systems and front desk equipment
- Comfortable with basic math and payment processing
- Strong understanding of veterinary terminology and the ability to communicate it clearly
- Capable of triaging calls and walk-ins to determine urgency
- Excellent communication, time management, and multitasking skills
- Positive, team-oriented attitude and professional demeanor
- Ability to remain seated for extended periods
What We Offer
- Employer-paid short-term disability
- Complimentary $25,000 life insurance, with voluntary add-ons available
- Employee Assistance Program including Headspace membership
- 401(k) with generous employer matching
- Health insurance options through Kaiser/UMR
- Dental and vision plans, including 100% paid dental premium option
- Health Savings and Flexible Spending Accounts
- Long-term disability coverage
- Fertility and family planning support through Progyny (up to $10,000)
- Pet care discounts
- Paid time off (sick, personal, and vacation)
- LGBTQIA+ support via FOLX Health (with UMR enrollment)
- Sword digital physical therapy program (with UMR enrollment)
- Employee referral bonuses
- DailyPay: Access your earnings on demand
We welcome all applicants regardless of race, gender identity, sexual orientation, veteran status, disability, or background. At Vitality Veterinary Services, diversity is more than a policy—it’s a source of strength.