Hybrid Transportation Dispatcher - Evening Shift bei City of Danville, VA

About the Department

Provide quality customer service, skilled clerical, and responsible technical functions; monitor, evaluate and relay information related to dispatching; receive and relay information gathered through phone calls and employees; receive and process service requests via automated scheduling and mobile dispatch software; dispatch radio transmissions to drivers and supervisors that involve routine operational matters as well as emergency situations; respond to bus accidents and incidents; transport vehicles and passengers as needed; perform responsible skilled clerical assistance.  
 

Position Duties

The essential functions of the job are not limited to those listed in the job description.  The City retains the discretion to add to or change the duties of the position at any time.

• Receives and dispatches calls by performing excellent customer service relations; having a general knowledge of the departmental functions; communicating efficiently with customers; taking complaints and relaying messages; receiving 95% of all incoming calls, emergency or non-emergency; relaying calls via two-way radio to bus operators.
• Enter reservations and assign trips to drivers via automated scheduling and mobile dispatch software; retrieves case boxes from buses.

ADDITIONAL DUTIES

• Responds to accidents and incidents.
• Replaces buses and transport passengers as needed to facilitate customer service objectives.
• Informs supervisors of vehicular accents and passenger incidents.
• Attends meetings and training sessions.
• Performs additional duties to support operational requirements as assigned.

Minimum Qualifications

Education and Experience
High School Diploma or GED, supplemented by six months/one year of post-secondary study or training: e.g. college, vocational, business, technical school, and over one year up to and including two years.
 
An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above

Certifications/Licenses

• Valid Commercial Driver’s License (with Passenger endorsement) and acceptable driving record according to City criteria

Job Knowledge   
No knowledge of specific work.  Ability to learn and general knowledge of having a job such as timeliness and receiving directions.

Reading   
Intermediate:  Ability to read papers, periodicals, journals, manuals, dictionaries, and thesauruses.

Writing   
Intermediate:  Ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech. 

Math   
Intermediate:  Ability to deal with system of real numbers; practical application of fractions, percentages, ratios/proportions and measurement.

Communication Skills  
Decisions regarding interpretation of policies may be made. Contact may involve stressful, negative interactions requiring high levels of tact, and the ability to respond to aggressive interpersonal interactions. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas.

Independence and Decision-Making   
The employee normally performs the duty assignment after receiving general instructions as to methods, procedures, and desired end results. There is some opportunity for discretion when making selections among a few, easily identifiable choices.  The assignment is usually reviewed frequently.

Technical Skills   
Work requires the use of standard technical skills appropriate to the work environment of the organization.

Fiscal Responsibilities   
No budgetary/fiscal responsibility.

Supervisory Responsibilities
No responsibility for direction or supervision of others.

Other Qualifications

PHYSICAL DEMANDS

• Sedentary physical effort, exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.
• Constant adequate vision, hearing, talking to use computer, telephone and communicate effectively with others.
• Frequent sitting, handling, fine dexterity, twisting. 
• Occasional standing, walking, carrying, pushing/pulling, reaching, kneeling, crouching, bending.     
• Rare lifting, climbing.

NON-PHYSICAL DEMANDS

• Responsible for appropriate use and maintenance of City equipment, tools and other resources, including work time. 
• Regular and predictable attendance is expected.
• Frequently experiences time pressure, frequent change of tasks, performing multiple tasks simultaneously, tedious or exacting work.
• May occasionally experience emergency situations, working closely with others as part of a team, noisy/distracting environment, difficult customers.
• Rarely may experience irregular work schedule/overtime.

MACHINES, TOOLS, EQUIPMENT, SOFTWARE AND HARDWARE
Typically requires use of standard office equipment and telephone, and related software and hardware; and any other tools and equipment as appropriate or as assigned.

WORK ENVIRONMENT
This work is performed in an office environment where there may be rare physical danger or abuse.  The employee must wear protective equipment as apparent or assigned, if any.

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