Hybrid Office Assistant I - Social Services bei County of Humboldt, CA

About the Department

This is a County of Humboldt job position; however, the job application is submitted through Merit System Services.  To apply for this position, click on this link:  Merit Systems Open Jobs | Merit System Services

Under general supervision, performs a variety of general or specialized clerical duties related to filing, reception, form processing, record maintenance, mail, typing or data entry; obtains and compares information related to department records, programs and services; may perform initial applicant/customer screening; performs related work as required.
 
DISTINGUISHING CHARACTERISTICS
 
Office Assistant I is the entry level class in the Office Assistant series.  Initially under close supervision, incumbents learn office and County procedures and are given detailed instructions in the performance of routine clerical duties related to filing, reception, form processing, record maintenance, mail, and typing or data entry, and performs tasks that are more structured and repetitive than those assigned to higher level Office Assistant II.   As experience is gained and skills and knowledge are developed, there becomes a greater independence of action within established guidelines.   This class is alternately staffed with Office Assistant II and incumbents may advance to the higher level after gaining experience and demonstrating proficiency which meet the qualifications of the higher level class.
 
Office Assistant II is the journey level class of this series, fully competent to independently perform a variety of responsible office support duties.  Employees at this level are expected to perform difficult and responsible office support work within the framework of established work methods and procedures and to use independent judgment in selecting and applying specific references, procedures, sequences, and alternatives to different work situations, referring non-procedural questions to the appropriate supervisor.  Positions in this class are flexibly staffed and are normally filled by advancement from the lower level Office Assistant I.  Office Assistant II is distinguished from Senior Office Assistant in that the latter may be assigned lead worker responsibilities, work with a higher degree of independence and perform the more complex office support work.

Position Duties

• Acts as receptionist and receives and screens visitors and customers; uses multiline system to answer telephone calls and obtains information to determine appropriate resource, action, document, or staff referral to meet customer needs.
• Addresses complaints and explains regulations to customers or the public.
• Responds to inquiries regarding departmental functions, services, policies, and procedures.
• Explains the proper use of forms and documents.
• Prepares items for mailing and sorts and distributes incoming mail according to established guidelines and procedures.
• Schedules customer appointments and maintains schedules for technical or professional staff.
• Composes and types correspondence, reports, memos, and other documents.
• Reviews and processes forms and documents in accordance with established guidelines and procedures.
• Monitors and updates manual or electronic files.
• Operates a variety of standard office equipment.
• Compiles information to respond to questions or address issues.
• Reviews submitted forms or applications to verify accuracy and completeness.
• Operates automated systems, or other department specific computer systems.
• Maintains accurate department and customer records.
• May perform initial screening of applications for departmental services.
• Performs related duties as assigned.

Minimum Qualifications

NOTE:  The level and scope of the knowledge and skills listed below are related to job duties as defined under Distinguishing Characteristics.
 
Knowledge of:

•  General office functions, procedures, equipment, and filing systems.
• General goals and purposes of department programs, services, and operations.
• English grammar, spelling, and punctuation.
• Word processing, spreadsheet, database, email, and calendaring automated systems.

 
Skill in:

•  Explaining policies, procedures, and regulations governing program operations.
• Analyzing situations involving rules and regulations and demonstrating good judgment when making decisions.
• Quickly and accurately entering and retrieving data using an automated system.
• Communicating effectively both orally and in writing.
• Interacting with individuals from various educations, socioeconomic, and ethnic backgrounds.
• Working cooperatively as part of a team.
• Identifying and correcting inaccurate or inconsistent information.
• Listening attentively and understanding oral information provided.
• Prioritizing, planning, and organizing one's own work.

 
Other Requirements:
 
Specified positions may require possession of a valid California driver's license for the class of vehicle required to carry out job-related duties.  Some positions may require the ability to type at a net corrected speed of 45 words per minute.  Specified positions may require evening, weekend or other off-shift work.
 
Desirable Education and Experience:
 
A typical way to obtain the knowledge and skill outlined above is:
 
Office Assistant I: Six months of office support work or other training and experience related to filing, reception, processing mail, typing, data entry, answering telephones, assisting the public, or other clerical duties which demonstrate possession of the basic knowledge and skills outlined above.
 
Office Assistant II: In addition to the above, one year of general clerical or office assistance experience at a level equivalent to the County's class of Office Assistant I.

Other Qualifications

EXAMINATION INFORMATION
 
TRAINING & EXPERIENCE EXAMINATION – WEIGHTED 100%  
 The Training & Experience Examination is designed to elicit a range of specific information regarding each candidate’s knowledge, skill, abilities, and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on pre-determined rating criteria. All applicants must complete the entire examination to receive a score. In order to obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination.
 
 Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.
 
If conditions warrant, an Experience and Education examination may be conducted in lieu of the Training and Experience examination.  Please review the Experience and Education examination information below:
  
EDUCATION & EXPERIENCE EXAMINATION – WEIGHTED 100%
 The Education & Experience examination is based solely upon information provided from the application and supplemental information (e.g., resumes, transcripts). Information provided from the application and supplemental information will be assessed compared to a standard developed in relation to the elements of the. Special care should be taken to submitting a complete description of your education and experience relevant to the typical tasks, scope, and minimum qualifications stated on this bulletin. Supplemental information will be accepted, but competitors should read this bulletin carefully to determine what kind of information will be useful to those individuals completing the evaluation. In order to obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination.
  
 Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.
  
ELIGIBLE LIST INFORMATION
 A departmental open eligible list will be established for the county of Humboldt. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.
 
RETEST PERIOD

Once you have taken the examination, you may not retest for SIX (6) MONTHS from the established eligibility date.

 

SPECIAL TESTING ARRANGEMENTS
 Special testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. If you require such arrangements, please contact CalHR at [email protected] or 916-909-3701 upon notification that your application has been approved. Documentation from medical, military, school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.
  
EDUCATION DOCUMENTS
 If you are using education to meet the minimum qualifications, you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers.
  
GENERAL INFORMATION
 This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.
 
 MSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified.
 
 If you meet the requirements stated on this bulletin, you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list.
 
General Qualifications:Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgement, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process, a background investigation may be required.
  
EQUAL EMPLOYMENT OPPORTUNITY
 The Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
  
DRIVERS LICENSE REQUIREMENT
 Some positions in this classification may require possession of a California driver license.
 Employees who drive on County business to carry out job-related duties must possess a valid California driver license for the class of vehicle driven and meet automobile insurability requirements of the County. Eligibility for employment for those who do not meet this requirement due to disability will be reviewed on case-by-case basis by the appointing authority.
  
ADDITIONAL INFORMATION 

• Background check: Prior to hire, candidates must pass a background check, including a criminal records check.
• Government agencies accessing US government information, which include federal tax information must ensure that background investigation requirements for all agency employees and contractors that have access to federal tax information are consistent to the IRS background investigation requirements for access to federal tax information. A background check may be required if the position requires access to these types of records. Background requirements consist of three components which include, fingerprinting, citizenship verification and local law enforcement checks. State agencies must conduct investigation during time of hire and ensure a reinvestigation is conducted 10 years from the date of the previous background investigation for each employee that has access to federal tax information.

PERS Retirement  
 Tier 1: 2.7%@55 prior to 7/5/12
 Tier 2: 2.0%@55 post 7/6/12  
 Tier 3: 2.0%@62 post 1/1/13  
 
ABOUT HUMBOLDT COUNTY
 Humboldt County is considered by many to be the most beautiful county in California. It is located 270 miles north of San Francisco, and is an area that has densely forested, mountainous areas, as well as over 100 miles of Pacific coastline, including Humboldt Bay, California's second largest natural bay. Humboldt County is substantially rural, with its greatest population in Eureka, where the College of the Redwoods' main campus is located, and Arcata, home to Cal Poly Humboldt State University. It's a charming and comfortable area, known for its hundreds of structural examples of Victorian architecture and great bike culture. The county produces 20% of the total volume and 30% of the total value of all forest products produced in California. Residents and visitors enjoy the many great performances and cultural events scheduled at Cal Poly Humboldt University, as well as great restaurants, farmers markets, museums, state parks, and nature and wildlife areas. Also popular is the Ale and Spirits Trail, Redwood Coast Music Festival, and the Summer Arts and Music Fest.  

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