Hybrid Customer Service Representative bei Alorica
Alorica · Hialeah, Vereinigte Staaten Von Amerika · Hybrid
- Optionales Büro in Hialeah
Position: Customer Service Representative
Location: 15001 NW 79 CT Miami Lakes, FL 33016
Terms: Full-time
Pay: $15/hr.
Join Team Alorica
At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within!
But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.
Job Summary
As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.
Responsibilities
- Respond to a wide range of customer inquiries, providing support for products, services, and issue resolution.
- Utilize internal systems to process transactions, troubleshoot issues, and deliver tailored solutions.
- Stay current on company offerings to recommend appropriate products, services, and promotions.
- Handle escalations from executive offices, regulatory agencies, and social media as directed.
- Demonstrate strong knowledge of billing, technical support, and product features to resolve concerns.
- Protect customer data and company assets while maintaining a clean, professional work environment.
- Collaborate across departments and communicate clearly to ensure timely, effective issue resolution.
Qualifications
Qualifications
- High school diploma or GED
- Handle customer inquiries and resolve issues related to products, services, and technical support
- Follow verification protocols and use internal systems to assist customers and process transactions
- Troubleshoot and resolve escalations, including those from executives or regulatory agencies
- Stay current on company products, services, and promotions to offer appropriate solutions
- Collaborate with internal teams to resolve issues and identify trends
- Maintain professionalism, protect customer data, and support virtual engagement as needed
- Regular work performed in a climate-controlled, call-center environment
- Ongoing usage of phone and computer systems
- Constant sedentary work
- Health, dental, and vision coverage/HSA
- PTO
- Optional daily pay or weekly pay
- 401K retirement plan
- Leadership programs
- Paid training and tuition reimbursement
- Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
- Employee assistance program
- Additional voluntary benefits
- Place an application
- Complete your online assessment
- Our team will review your application
- If selected to move forward, our team will follow up directly
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DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.
