Hybrid Table Games Manager bei We-Ko-Pa Casino Resort

ENTERPRISE:                     We-Ko-Pa Casino Resort

POSTING DATE:                 

JOB TITLE:                          WCR Table Games Shift Manager

JOB CODE:                           2222

DEPARTMENT NAME:      WCR Table Games

DEPARTMENT CODE:      022200

REPORTS TO:                      WCR table games shift manager

SALARY:                   DOE

POSITION STATUS:           Regular Full-Time, FLSA EXEMPT

HOURS PER WEEK:  40

JOB DESCRIPTION: 

This position is responsible for all Blackjack operations for the shift, guests, and team members. Possess a thorough knowledge of policies and procedures, compact and state gaming regulations. Ensures that table games are in regulatory compliance with the Tribal Gaming Office, State Gaming Authority, and internal controls, while demonstrating the We-Ko-Pa Way at all times.

ESSENTIAL DUTIES:

Essential Duties may include tasks, knowledge, skills, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and does not comprehensively list all functions and tasks performed by the position in this class.

•   Provides exceptional guest service to both external and internal guests by maintaining and exhibiting the Casino Resort We-Ko-Pa Way

•      Smile and Greet

•      Name and Meet

•      Thank you and Goodbye

•           Accountable to all standards set forth in the We-Ko-Pa Way Casino Resort service guide.

•   Responsible for the overall operations of all table games, including each pit per shift and personnel record keeping.

•   Implements and ensures compliance with department, casino, and makes recommendations for purchasing gaming equipment and supplies.

•   Promote teamwork and create a fun, friendly, and inviting atmosphere that encourages mutual respect amongst all team members.

•   Must utilize basic strategy and warning signs of advantage play to identify the possibility of advantage players.

•   Monitors daily and weekly schedules for dealers and supervisors.

•   Proficiency in the use of personal computers, Excel, Word, and enterprise-specific programs.

•   Responsible for evaluating and training all dealers and supervisors to increase both guest service and job skill levels.

•   Must have knowledge of every game offered in our jurisdiction.

•   Must have an in-depth knowledge (acquired within three months) and thorough understanding of Policies and Procedures, governmental regulations, relevant to their responsibilities, such as the following:

    Arizona State Gaming Compact Appendices F (1) and H

•   U.S. Treasury Bank Secrecy Act (with regard to title 31 and suspicious activity reports pertaining to casino activity)

•   Must be able to accurately identify the value of a guest based on the guest's play.

•   Advisory for hiring and disciplinary actions.

•   Takes disciplinary actions when necessary towards Table Games Dealers and Table Games Supervisors.

•   Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.

•   Must be 21 or older.

•   Performs other related duties as required.  

•   Must be able to lift in excess of 50 pounds and push or pull 100.

•   Must be able to obtain and maintain State/Tribal License (including extensive background check).

•   Must pass pre-employment drug test.

MINIMUM QUALIFICATIONS:

Bachelor’s Degree in Management and/or five (5) years’ experience with progressive supervisory/management experience preferred.

 INDIAN PREFERENCE:

Preference will be given to qualified applicants who are members of federally recognized Indian tribes. To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) with your application.