Hybrid Credit Card Services Specialist bei RadiFi Credit Union
RadiFi Credit Union · Jacksonville, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in Jacksonville
RadiFi Credit Union is seeking a Credit Card Services Specialist to be responsible for providing support for the credit union's credit card program, ensuring accurate processing, exceptional member service, and adherence to all regulatory and compliance standards. This role serves as a key point of contact for both internal staff and members regarding credit card inquiries, disputes, transactions, fraud monitoring, and account maintenance.
This position works collaboratively with departments such as Retail Branches, Lending, Fraud, and Finance to ensure a seamless and secure credit card experience. Monitor a variety of credit card reports from various sources and systems.
This position works collaboratively with departments such as Retail Branches, Lending, Fraud, and Finance to ensure a seamless and secure credit card experience. Monitor a variety of credit card reports from various sources and systems.
Location: Park Street Branch; 562 Park St., Jacksonville, FL 32204
Status: Full-time (approximately 40 hours per week)
Major Duties and Responsibilities:
- Process new credit card applications, limit increases, and account maintenance requests accurately and efficiently.
- Monitor credit card transaction activity and reports for anomalies, declines, or fraud indicators.
- Assist with card reissues, lost/stolen card processing, PIN changes, and balance transfers.
- Collaborate with card processor/vendor to manage file transmissions, system issues, and card platform updates
- Serve as a subject matter expert for all credit card-related member inquiries.
- Handle escalated questions and resolve member concerns related to payments, balances, authorizations, and fees.
- Support members in navigating digital card tools, such as mobile wallet setup, alerts, and transaction controls.
- Process credit card disputes in accordance with Visa/Mastercard rules and regulatory guidelines (e.g., Reg Z, Reg E).
- Coordinate with fraud services teams on chargebacks, investigations, and resolution of fraudulent activity.
- Track dispute timelines and ensure deadlines for member notifications and chargeback filings are met.
- Ensure compliance with internal policies, card network rules, and federal regulations.
- Assist in preparing reports related to card activity, fraud trends, delinquency, and performance metrics.
- Maintain accurate records and documentation for audits and examinations.
- Identify process inefficiencies and recommend improvements to enhance member experience and operational accuracy.
- Participate in product testing and upgrades to ensure system integrity and user-friendly design.
- Collaborate with marketing and lending teams on credit card promotions and campaigns.
- Perform other job-related duties as assigned.
Knowledge and Skills
Experience:
Minimum of six (6) months experience in credit card servicing, banking operations, or financial services is requir
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