Hybrid Enterprise Vendor Relationship Manager bei Bankers Trust

There are important qualities you look for in an employer – meaningful work, community engagement, competitive benefits, commitment to employee development, and so many more. At Bankers Trust, our team members experience an inclusive and community-focused culture and we’re proud of the premier workplace we’ve created. We regularly receive best in class results through our biennial employee engagement survey. We’re also proud to receive recognition from others, including our designation as a “Best Place for Working Parents®,” being a four-time recipient of the Greater Des Moines Partnership’s Inclusion Award, and being named one of the “Best Businesses Supporting Local Charity” by readers of the Business Record.

Job Summary:

The Enterprise Vendor Relationship Manager is responsible for overseeing and managing the bank’s enterprise-level vendor and application portfolio while ensuring alignment with strategic business goals. This role focuses on delivering high-impact, scalable banking applications and services that enhance operational efficiency, support business growth, and enhance customer experiences at an enterprise-wide level. The role will focus on managing and strengthening relationships with enterprise-wide third-party vendors and service providers to ensure that the bank’s needs are met efficiently, cost-effectively, and in compliance with regulatory standards.

Primary Functions and/or Responsibilities:

• Defines, develops, and communicates the vision and strategy for the bank’s suite of enterprise-wide applications, ensuring alignment with broader business objectives and long-term growth plans
• Ensures that enterprise applications are scalable and adaptable across multiple departments or business lines within the bank
• Manages a portfolio of banking applications that serve across the organization, ensuring each enterprise product aligns with strategic business goals and delivers value to the organization
• Acts as the central point of contact for enterprise application support and training
• Evaluates and manages the product roadmap for enterprise applications; prioritizing features, enhancements, and initiatives based on business value, customer impact, and available resources
• Tracks system performance metrics and key performance indicators to evaluate success and identify opportunities for improvement
• Collaborates with internal teams to ensure that enterprise applications comply with all applicable internal policies, regulatory requirements, and industry standards
• Provides strategic insights and recommendations based on data analysis and feedback from internal teams
• Presents application strategies, status reports, and performance metrics to senior leadership
• Monitors and assesses vendor performance to ensure services are delivered according to agreed-upon standard and timelines
• Assists with vendor contract negotiations to ensure terms are aligned with the bank’s goals
• Serves as the primary point of contact for enterprise-wide vendors and applications for any escalation needs and addresses any discrepancies or issues in vendor performance with corrective actions
• Coordinates with risk management and legal teams to conduct thorough due diligence on new and existing vendors
• Facilitates the onboarding of new vendors, ensuring proper documentation, and alignment with the bank’s operational needs
• Provides regular updates and reports to senior management on vendor performance, issues, and improvements
• Performs other duties as assigned

# of Direct Reports: 1

Education and/or Experience:

• BA/BS in Business, Finance, or related field
• 5+ years of back room Operations/IT experience and outsourcing experience
• Four-year college degree in a related field preferred OR an equivalent combination of education and experience

Specific Skills, Knowledge & Abilities:

• Ability to work with all levels in an organization
• Ability to collaborate and negotiate for the business
• Problem solving skills as it relates to contract-driven relationships and an understanding of business basics as it relates to vendors
• Strong understanding of banking products and services
• Excellent organizational skills with the ability to manage multiple vendors and tasks simultaneously
• Strong attention to detail and ability to manage contract documents and performance reports

Hiring Salary Range

The hiring range below reflects targeted base salary. Actual compensation will be determined based on the candidate’s prior related experience & education and will be finalized at the time of offer. In addition to base salary, most positions are also eligible to participate in our annual bonus program. Select positions may also be eligible to earn incentives and/or commissions. Hiring Salary Range: $100,000 - $120,000

Benefits

• Group Health, Dental, and Vision Insurance
• Generous Paid Time Off (PTO)
• Volunteer Time Off (VTO)
• 401(k) plan with lucrative company match
• Tuition assistance
• Company Paid Life Insurance
• Paid Parental Leave
• Lifestyle Accounts that provide employees with reimbursement for the things that are most important to them such as childcare, student loan payments, gym memberships, pet insurance and much more.
• Team Member Banking - a suite of products and services with special benefits for employees

Hybrid Eligibility: Position may be eligible for a hybrid work schedule (requiring some days in the office each week).

EQUAL OPPORTUNITY EMPLOYER

“PROTECTED VETERANS” AND “INDIVIDUAL WITH DISABILITY”