Hybrid Manager of Assisted Living Select Health Services bei Buckner Villas

RESPONSIBILITIES/TASKS:

NOTE:  Some descriptions may have more specific duties and/or goals and objectives attached to this form.  Such attachments normally reflect unique aspects of specific locations, shifts, departments, etc. 

1. Assists with establishment of and implementation of objectives for the Assisted Living/Memory Support programs and the organizational structure for achieving these objectives.
2. Interprets and implements administrative policies and standards as established by the governing authorities.
3. Ensures compliance with state and federal regulations in all areas of Assisted Living/Memory Support.
4. Assists with the development of all Assisted Living policies.
5. Conducts community tours for admission prospects and visitors; answers telephone inquiries; processes admissions in the absence of the marketing team.
6. Participates in pre-admission evaluation of prospective residents; provides feedback as required.
7. Establishes and maintains open and effective communication with residents, families, direct care associates, and others to develop, promote, and maintain Assisted Living/Memory Support programs.
8. Develops guidelines and program principles/procedures for Assisted Living/Memory Support programming that promotes the feel of home, maximizing independence, reducing behaviors, promoting community freedom, resident family involvement/support, and community awareness, satisfaction, and outcome expectations to enhance Buckner programs across the system.
9. Reviews monthly resident council meetings for Assisted Living and Resident family meetings for Memory Support to enhance program outcomes and solve problems and concerns.
10. Monitors time/attendance and reviews outcome with the Director for approval each pay period.
11. Seeks new ideas and fosters an environment of trust with staff, residents, and families.
12. Coordinates and acts as liaison between the Assisted Living/Memory Support department and other departments.
13. Analyzes and evaluates Assisted Living/Memory Support services and related programs to improve the quality of resident care and maximize time, skill and abilities.
14. Works with the Director to maintain completeness and accuracy of the residents’ service plans and the Resident Medical Records.
15. Makes daily rounds in the facility for the purpose of visibility, assessment and evaluation of care.
16. Ability to provide on-call phone support at night and on weekends.
17. Effectively develops and maintains relationships with employees, agencies, donors and other entities. Cultivates and monitor relationships with outside service providers, consultants, agencies and organizations to develop relationships to enhance the delivery of services to clients.
18. Liaison to community; speaks in public on behalf of Buckner. Represents Buckner at meetings, conventions, and seminars. Serves on internal and external committees as required. Serves as a member of the Quality Assurance, Infection Control, Pharmacy, and Safety Committees.
19. Maintains compliance with all Buckner policies, procedures and requirements. Maintains compliance with all state and federal laws and regulatory requirements.
20. Attends and participates in staff meetings and training as required. Facilitates meetings and trainings as required. Conducts staff meetings regularly with direct reports.
21. Onboards, supervises, monitors, evaluates, provides direction and training to direct reports. Holds team members accountable through performance management. Offboards when necessary.  Ensures optimal job performance; identifies issues, discusses with staff and directs corrective actions.
22. Develops emerging leaders for Buckner Retirement Services staff through professional growth and development; develops and communicates annual goals and objectives; monitors and provides constructive feedback; conducts annual performance evaluations in a timely manner.
23. Travel as needed to monitor, assess and help develop programs.
24. Performs general office tasks as required. Accurately prepares and proofreads letters, memos, spreadsheets and other correspondence daily. Reviews and processes mail and other correspondence daily. Completes accurate and timely documentation. Takes and appropriately handles phone calls daily.
25. Timely and accurately responds to requests from various departments, facilities, and/or entities.
26. Performs special assignments, projects, and other duties as required.