Hybrid Business Systems Analyst I bei Metropolitan Council, MN

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services.

More information about us on our website.

The candidate's permanent residence must be in Minnesota or Wisconsin.

We are committed to supporting a diverse workforce that reflects the communities we serve.

Metro Transit is one of the country's largest transit systems, employs more than 3,000 people, and provides ridership through an integrated network of buses, light rail and commuter trains, as well as resources for those who carpool, vanpool, walk, or bike in the Twin Cities.

How your work would contribute to our organization and the Twin Cities region:

The Business Systems Analyst (BSA) works within the Transit Control Center (TCC) Technology Systems department, which is a subunit of Transportation Operations within Metro Transit. The BSA will be responsible for supporting the administration, maintenance, and execution of Computer-Aided Dispatch/Automatic Vehicle Location (CAD/AVL) systems, Intelligent Transportation Systems (ITS), Advanced Transportation Management Systems (ATMS). The position will also perform data reporting and analysis and support other systems used by the department to support the delivery of high-quality public transportation within the Twin Cities region.

Key Responsibilities Include (but are not limited to):

1.System Administration & Support

• Support the administration, maintenance, and execution of Computer-Aided Dispatch/Automatic Vehicle Location (CAD/AVL) systems, Intelligent Transportation Systems (ITS), Advanced Transportation Management Systems (ATMS), and other systems used by the department. 

• Provide first responder for systems troubleshooting and service inquiries.

• Provide rotational after-hour support.

2.Data Analysis and Data Quality Support

• Perform recurring, periodic and ad-hoc statistical analysis, root cause analysis, report development, and data mining, transformation, warehousing, deployment, presentation, and interpretation

• Perform Geospatial analysis and data quality support for Intelligent Transport Systems (ITS).

3.Systems and Process Improvement

• Perform identification and development of solutions (e.g., available/supported in the enterprise, custom, or commercial-off-the-shelf) to address any process, workflow, or data integration gaps (including interdepartmental and enterprise-wide)

• Perform business process (re)design and documentation; business and use case development.

4.Data and Interface management

• Manage the weekly schedule data merge process, including system setup, interface execution, validation, and troubleshooting.

5.Collaboration with IT and Vendors

• Collaborate with Information Service (IS) personnel and vendors in database, server administration and issue resolutions.

6.Additional duties

• Perform other related duties

• Knowledge of administrating/managing a systems/application.

• Knowledge of data integration, interface management, and software lifecycle processes

• Knowledge of relational database systems and SQL 

• Knowledge of CAD/AVL systems

• Knowledge of workflow analysis and simplification techniques.

• Knowledge of Microsoft Power Platform(Power Apps, Power Automate, and Power BI)

• Knowledge of project management standard processes

• Knowledge of public transit or transportation operations

• Ability to train staff on departmental business systems and processes

• Ability to collaborate as the technical liaison to all departmental staff and with other departments, personnel, and enterprise support groups

• Ability to be the first line of support and remediation within department for technology inquiries from staff and errors generated by departmental and enterprise systems and technology

• Requires the skill to provide basic client services to the public and other agencies within the organization. 

• Requires tact, courtesy and cooperation in dealings with others where the primary purpose is the exchange of information. 

• Promotes an equitable, positive and respectful work environment that values cultural and diversity among all employees