Hybrid Quick Lane Service Advisor bei Woody Anderson Ford

Our mission is simple: to create an uncommonly exceptional experience for guests’ automotive needs. Woody Anderson Ford was founded in 1961 on the principles of integrity, accountability, and teamwork. We are a locally owned dealership with a family-friendly culture.

What We Offer

• Health Insurance with optional Vision and Dental coverage
• Employer provided Life Insurance
• 401(k) Savings Plan with Employer Match
• Paid Company Holidays and Closed on Sundays
• Paid Vacation, Paid Sick Leave, and Paid Training
• Work-Life Balance / Family-Friendly and Inclusive Team Culture
• Ongoing Professional Development
• Career Growth and Internal Promotions
• Custom and Competitive Wage Plans

Responsibilities

• Ensure guests are greeted cheerfully and in a timely manner
• Welcome new guests to the Ford family and take every step to elevate the guest experience
• Build rapport with guests that make them feel recognized and appreciated for who they are
• Write Repair Orders and Vehicle Check-up Reports
• Perform Interactive Inspection Processes while keeping the guest engaged 
• Manage open repair orders with daily route sheet
• Provide complete and accurate written estimates for labor and parts
• Consistently stay in communication with guests about status of their vehicle
• Respond to inquiries regarding appointments, estimates, status, work-in-process, or other questions in a timely manner
• Compare final invoice with original repair order including amendments
• Accurately explain repairs to guests
• Perform a proper Re-Delivery
• Maintain good working relationships to foster positive employee relations

Qualifications

• High School Diploma or the equivalent
• Minimum 2 years’ Service Advisor experience
• Genuine desire to serve
• Organized and friendly personality
• Time management skills
• Excellent communication skills
• Professional, well-groomed personal appearance
• Team oriented and self-motivated
• Able to work with little supervision
• Good driving record and valid driver’s license
• Able to pass pre-employment drug screen and subsequent random drug screens

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.