Homeoffice Field Quality Engineer bei Fluke - Level 3
Fluke - Level 3 · Irvine, Vereinigte Staaten Von Amerika · Remote
- Professional
The Field Quality Engineer is a strategic, independent thinker who leverages Fortive Business System (FBS) problem-solving and customer defect tracking & resolution (CDT&R) tools to identify and resolve issues impacting the customer experience. This role is responsible for analyzing field performance data and trends, leading cross-functional efforts to identify root cause, implement effective countermeasures, and ensuring long-term sustainment of improvements in the market. The position plays a vital role in protecting customer satisfaction and driving continuous improvement across the organization.
Key responsibilities
• Analyze post-market data, field performance trends, and customer feedback to identify systemic issues impacting product quality and reliability.
• Lead cross-functional teams in structured problem-solving using FBS tools (e.g., PSP, Customer Defects Tracking & Resolution, 8D). Able to lead structured problem-solving events, drive root cause analysis, and implement sustainable countermeasures.
• Monitor the effectiveness and sustainability of corrective actions in the field, ensuring long-term resolution and customer satisfaction.
• Collaborate with engineering, manufacturing, regulatory, and service teams to drive root cause analysis, prioritize resolutions efforts, and continuous improvement.
• Serve as a key interface with customers and regulatory bodies regarding post-market quality issues.
• Proactively addresses EHS risks, follows EHS guidelines, and fosters a culture where EHS is as vital as quality and productivity.
• Communicate business-related issues/opportunities to next management level and performs other duties assigned as needed
Knowledge, Skills and Behaviors
• Proficient in FBS tools such as: problem solving process, customer defects tracking & resolution, and kaizens.
• Practical knowledge or understanding of root cause analysis tools such as: 8D and 5whys
• Basic knowledge or understanding of manufacturing processes such as design transfer, process validation, assembly operations, and quality control systems. Able to collaborate effectively with operations and engineering teams to ensure corrective actions are feasible and sustainable in production environments.
• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements
• Consistently gathers voice of customer at Gemba to ensure customer problems are prioritized and solved
• Addresses problems heads on and coaches others to find a better way in support of the organization’s objectives
• Seeks varied perspectives and experiments with new ways of solving problems
• Models collaboration and ensures efforts are prioritized cross-functionally to support the organization’s vision and strategy.
• Demonstrates urgency and ownership to consistently deliver on objectives using FBS
Experience
• Minimum 5 years of experience in quality engineering, post-market surveillance, or customer quality roles, preferably in a regulated industry.
Education
• Bachelor’s degree in Engineering, Life Sciences, or related field.
• Equivalent combination of education and experience will be considered.
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About Company
Company
Fortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
