Hybrid Desktop Support Analyst bei 1-800-FLOWERS.COM, INC

Position Summary

The Desktop Support Analyst contributes to the strategic objectives of the IT Division by installing and supporting operating systems across the local Carle Place facility (to include all software and hardware). Responsible for analyzing and resolving desktops, RF Guns, printers, peripherals, hardware and software problems including network connectivity issues utilizing all available resources. This position is required in the Carle Place, NY location.

Essential Duties and Responsibilites

Major responsibilities of the position are listed below.  To perform the job successfully, an individual must be able to execute each essential duty satisfactorily. Other duties, assignments and specific projects may be assigned at the discretion of management. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·       Responsible for the installation of existing desktopworkstationlaptopprinter software/hardware and operating systems.

·       Monitor and report on utilization of system resources and advise on matters of capacity planning.

·       Be able to provide all levels of troubleshooting support and tuning system software and hardware products.

·       Responsible for the internal detail analysis and implementation of new software and hardware.

·       Configure and install softwarehardware systems, operating systems, for new employees, contractors & 3^rd party vendors utilizing the 18F environment.

·       Assist with the planning, installation and training for computer systems hardware as assigned under direct guidance.

·       Must have basic networking and telecom protocol knowledge.

·       Must have MAC support experience and understanding of setups, configure, deployment and manage automation around the existing MAC environment.

·       Prepare all required documentation for the portion of work assigned as assigned under periodic review.

·       Provide technical assistance and problem resolution to clients for assigned applications.

·       Ability to independently handle simple systems and technical issues without assistance.

·       Off-hour, on-call responsibilities will be required as needed to support the business needs and/or project requirements as assigned under direct guidance.

·       Assist other IT Depts (Help-Desk, Telecom, Networking, Windows, Sys Admins, Development, QA) with onoff hours support as required by IT leadership.

·       Actively pursue new technology knowledge, training and proactive problem resolution as assigned under periodic review.

·       Conform to Problem Management Policies and Procedures when resolving assigned production support problems as assigned under periodic review.

·       Conform to Change Control Requests Policies and Procedures as required by company change management policies.

·       Conform to Corporate Security Policies and procedures as assigned under periodic review.

·       Establish and maintain a client relationship with a customer service perspective that is professional, courteous and respectful to all employees. 

·       Acquire and maintain required business knowledge for the client area as assigned under direct guidance.

·       Produce periodic status report as requested by management and supervisor.

·       Other Job duties as assigned.

 Education and Experience 

·       Two year college degree in Computer Science, Business Administration, related fields, and/or equivalent experience.

·       A+ or MCDST preferred.

·       At least 3 years’ experience as a desktop support technician or a PC technician.

·       Proven ability in all phases of technical and project documentation.

·       Must be reliable and able to work unsupervised.

·       Maintain an excellent attendance record.

·       Proven ability to: support existing software and hardware and the skills required to independently install simple OEM software and hardware products.

·       Successfully demonstrating an ability to communicate effectively and professionally, work well with others, and use productive work methods; exercise sound judgment and display initiative and innovation on the job.

·       Must be able to periodically lift up to 50 pounds. Other physical requirements include the ability to balance, climb ladders, bend, lift, twist, walk, demonstrate repetitive wrist movement, and the ability to use small hand tools (screwdriver, pliers, drill, etc.)

·       Inventory management experience is a must.