Hybrid Customer Service Representative bei American City Business Journals
American City Business Journals · Charlotte, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in Charlotte
- Respond to inbound customer service inquiries and resolve their service/sales needs.
- Complete administrative duties associated with service experience in a timely, accurate and professional manner.
- Multitask; handle inquiries through multiple channels simultaneously (i.e. phone, chatbot, email)
- Achieve minimum performance metrics - calls per hour, chatbot exchanges per day, emails per day, as well as length of interaction, accuracy, user satisfaction, and other KPIs.
- Work collaboratively and cooperatively with other members the team.
- Utilize call disposition codes 100% of the time.
- Self-manage wrap-up and extended wrap-up times, staying below the acceptable maximums.
- Utilize MPP ticketing system (for advanced support and escalations) in professional and appropriate manner.
- Stay up to date on the bizjournals.com website, subscription attributes, new product enhancements, and process changes.
