Hybrid Pet Resource Center Coordinator Senior bei City of Jacksonville, FL

About the Department

Are you looking for a position with a work/life balance? Do you want to earn four (4) weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered “yes” to any of these questions, you need to complete your application now. Work for the city you love!!!

The Animal Care and Protective Services is actively seeking a Pet Resource Center Coordinator Senior.

Did you know as a City of Jacksonville employee, you would also have twelve (12) paid holidays and a personal leave day as well? In addition to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments.

This is administrative work in providing community members with resources and support to help them keep their pets, thereby reducing the need for pet surrenders to the shelter. In situations where pets must be surrendered, this role is responsible for scheduling intake based on adoptability, shelter capacity, and appropriate pathways.  Work requires knowledge of the applicable laws, techniques, methods, and procedures, as well as the use of specialized skills which are acquired through a combination of training and on the job experience. Work schedule involves flexible hours, including evenings, weekends, and holidays. Oversees, guides, and trains others in ensuring effective and compassionate service delivery to pet owners in need.  Contacts with others require skills in understanding and influencing people and are important in responding to and resolving complaints. Work is standardized in that tasks are covered by substantially diversified procedures and specialized standards and, because of changing priorities or differing situations, incumbents have the latitude to consider which of the many procedures or standards should be followed and in what sequence. Work involves differing situations requiring the use of judgment in search for solutions or new applications within ones’ known experiences. Operates standard office equipment such as personal computers.  Work is performed in office and community engagement, including direct interaction with pet owners and their pets. Exposure to various weather conditions during community outreach activities and events. The physical demands are moderate and consist of lifting animals and supplies weighing up to 50 pounds.  May require occasional travel to support field operations or attend training sessions.  Work is performed under limited supervision where the work assignments are subject to established procedures, practices, precedents, methods, techniques and well-defined policies, and the worker plans and organizes the work, determines own priorities, and the work is reviewed, usually after the fact, in terms of quality, volume, timeliness, and adherence to established methods, standards, and policies.

Position Duties

• Provides community members with resources, guidance, and support to assist them in keeping their pets in their homes.
• Assesses situations where pets must be surrendered to determine the most appropriate intake scheduling based on adoptability, shelter capacity, and available pathways.
• Coordinates and schedules pet intakes, working closely with shelter staff to manage capacity and optimize outcomes for the animals.
• Oversees and guides others in providing training and support to ensure consistent and compassionate service delivery.
• Develops and implements training programs for Pet Resource Assistants to enhance their skills and knowledge in pet retention and customer service.
• Collaborates with other departments, including animal care, veterinary services, and adoption teams, to facilitate smooth transitions for incoming pets.
• Maintains accurate records of all interactions, resources provided, and intake schedules in the shelter management system.
• Monitors and evaluates the effectiveness of pet retention programs and suggest improvements to better serve the community.
• Engages with community partners, including veterinarians, pet supply stores, and non-profits, to expand the resources available to pet owners.
• Assists in the development and distribution of educational materials and resources related to pet care, behavior, and retention strategies.
• Provides excellent customer service to community members, addressing their needs and concerns with empathy and professionalism.
• Participates in community outreach events and activities to promote the resources and services of the Pet Resource Center.
• Reports to work location during emergency circumstances such as actual and anticipated natural and man-made disasters. 
• Performs euthanasia as taught by the FACA  (Florida Animal Control Association) approved class and in compliance with the ACPS euthanasia protocol. 
• Operates standard office equipment such as personal computer using word, spreadsheet, database and other related software, two-way radio, and euthanasia equipment.
• Maintains accurate records of outreach activities, contacts, and event outcomes; ensure data is properly documented and utilized for future planning.
• Operates a motor vehicle.
• Demonstrates proficiency in the City of Jacksonville’s competencies. 
• Performs related work as required.

Minimum Qualifications

• Knowledge of animal care, behavior, and welfare issues, including strategies for pet retention.
• Knowledge of standardized work routines and procedures used to handle, care for, and identify a variety of animals.  
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to communicate effectively through verbal and written communication. 
• Ability to prepare and maintain records, data entry for reporting.
• Ability to pay attention to details, organize and follow through on assigned tasks. 
• Ability to provide compassionate service to diverse community members.
• Ability to manage multiple tasks and priorities effectively using strong organizational and project management skills.
• Ability to build and maintain relationships with diverse stakeholders.
• Ability to perform euthanasia as taught by the FACA (Florida Animal Control Association) approved class and in compliance with the ACPS euthanasia protocol. 
• Ability to remain patient and professional in dealing with customers and volunteers.
• Ability to operate standard office equipment such as personal computer using word, spreadsheet, database and other related software, two-way radio, and euthanasia equipment. 
• Ability to operate a motor vehicle.

Other Qualifications

OPEN REQUIREMENTS:  

• Four years of education and/or experience in animal welfare, customer service, or a related field, preferably in a shelter or community services setting.

  • Experience in a supervisory or leadership role, with demonstrated ability to train and guide staff is preferred.

OTHER REQUIREMENTS:  

• The probationary period for this class is six months.  

• This classification performs safety-sensitive functions and is subject to pre-employment, random and other drug/alcohol testing programs as set forth in the City of Jacksonville’s Drug Free Workplace Policy (0401).  

• ACPS is part of the City of Jacksonville’s emergency response operations. When pet friendly emergency shelters are open, all full-time employees are required to report and carry out duties as assigned for the duration of the emergency. Depending on the nature of the emergency, this may require working around the clock for several days on short notice.

LICENSING/CERTIFICATION/REGISTRATION: 

• Euthanasia Technician Certification must be obtained prior to completion of probation and must be maintained. 

• Must possess and maintain a valid driver’s license during employment in this class.  

• Must qualify for, obtain, and maintain a City of Jacksonville public driver certification for employment in this class.

A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at www.jacksonville.gov. Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blackout, is required with your application. U.S. transcripts do not need to be official, but must state your name, the school’s name, classes taken, grades received, type of degree, and date degree was conferred. Transcripts outside the U.S. must be converted to U.S. standards.

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Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for post-secondary educational requirements, in employment and are encouraged to apply for positions being filled.

If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference.

If a candidate believes he or she was not afforded the veteran’s preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Florida Department of Veterans Affairs

Attention: Veterans’ Preference Coordinator

11351 Ulmerton Road, Suite 311-K  

Largo, FL 33778-1630 

Email: [email protected]

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