Hybrid Tennis Assistant bei Arch Amenities Group

Job Title: Tennis Assistant

Department: Residential

Reports to: Tennis Director

Job Type: Non-Exempt

Arch Amenities Group

Wellness-driven. Hospitality-focused.

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.

We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.

With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.

The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.

If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.

Job Summary: 

The Tennis Assistant supports the Tennis Director by teaching tennis to facility members at all skill levels and assisting with facility operations, maintenance, programming, and retail functions.

Key Responsibilities:

• Assist in developing and maintaining facility operations manuals, policies, and procedures.
• Report incidents or accidents to Tennis Director or Facility Manager.
• Help prepare monthly client reports and submit paperwork and financial reports as required.
• Support routine facility maintenance, preventative upkeep, and repair.
• Maintain inventory of tennis supplies, equipment, and products.
• Write articles or press releases for the facility as needed.
• Participate in staff meetings and training to understand services, programs, and products.
• Deliver excellent customer service and follow up on guest feedback.
• Monitor facility access and enforce guest rules and fee collection.
• Maintain deep knowledge of tennis game techniques and teaching methods.
• Keep courts and surrounding areas clean and patrolled throughout the day.
• Manage court reservation system to ensure smooth traffic flow.
• Provide instructional services: private, semi-private lessons, group clinics, team coaching, tactics, and strategy.
• Assist in coordinating social and competitive tennis events, including tournaments.
• Implement tennis programs for adults and juniors.
• Help oversee pro shop and retail functions when applicable.
• Submit lesson and sales documentation to Tennis Director or Facility Director.
• Maintain an attractive and current tennis bulletin board.
• Attend staff and facility meetings.
• Promote tennis facilities and amenities to potential members.
• Perform other duties as assigned.

Qualifications:

• Strong customer service skills and work ethic.
• Efficient, well-organized, able to manage multiple duties.
• Energetic, enthusiastic, motivational personality.
• Professional demeanor, discretion, and appearance.
• Excellent verbal and written communication skills.
• Proficient with computers and office equipment.
• Ability to stand for long periods; knowledge of proper body mechanics to prevent injury.
• Physical ability to stand, stoop, kneel, crouch, bend, walk, talk, and use hands and arms.
• Ability to lift up to 25 lbs.
• Flexible work hours including nights, weekends, and holidays.

Physical & Work Environment:

• Frequent active positions: walking, jogging, running.
• Use of hands/fingers for operating equipment.
• Occasional climbing, balancing, stooping, kneeling, crouching.
• Exposure to outdoor weather conditions (heat, cold, rain).
• Must meet essential functions with or without reasonable accommodation.

DISCLAIMER

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.