- Optionales Büro in Dublin
Job Description
Service Desk Analyst
Because we strive to put people first.
Our technology team is actively shaping the next wave of advancements. Engaged with innovative initiatives, your expertise will propel our business into the future. Collaborating with a creative team of tech enthusiasts, you’ll contribute your unique skills to fuel our technological advancements. The Service Desk Analyst will provide 1st and 2nd level support and provide on-going maintenance of P&C Applications such as Workday, Brassring, Digital Learning Platform and Time & Attendance Systems to support Primark business colleagues globally.
What You’ll Get
The world is changing and it’s important we support our colleagues. People are at the heart of what we do at Primark so it’s essential we provide the right environment for you to perform at your best. That’s why we offer benefits that put you first.
Some of our benefits are:
- 27 days of leave, plus bank holidays and if you want, you can buy 5 more.
- Flexible Working, the opportunity for an early Friday finish, and a subsidised cafeteria.
- Primark Perks – Discounts with some local partner businesses to our offices
What You Will Do
You will be joining a fast paced, commercial environment, with the opportunity to collaborate with different people across a range of skillsets. Here’s a flavour of your day-to-day:
- Provide 1st and 2nd level support and provide on-going maintenance of P&C Applications such as Workday, BrassRing, Digital Learning Platform and Time & Attendance systems to support Primark business users
- Provide support to the team with any other general activities – testing, corrections etc
- Support Acceptance into Service activities for changes to current Services or for new Service introduction
- Resolving requests within SLA, giving clear resolutions
- Train employees on system usage
- Ensure all calls are handled effectively
- Follow standard Service Desk procedures to document the reported issue/question within a service management tool
- Develop, maintain and localize job aids and FAQs relating to people systems.
- Understand and follow all Primark security and data privacy policies
- Ensure Primark requirements are represented to external service providers during issue resolution and manage end to end resolution for tickets raised to third party providers
- Maintain strong links to the People Systems / Technology team and attend team meetings
What You Will Bring
- Highly Customer service focused, with a genuine desire to provide an excellent Service Desk experience.
- Highly organised, detail-oriented, possessing the ability to effectively prioritise.
- Excellent attention to detail and an ability to analyse and interrogate high volumes of information as well as demonstrating an ability to focus on higher level overview.
- Be a collaborative team player with excellent interpersonal/communication skills.
- Proven ability in developing effective working relationships across all levels of the organisation.
- Operates with a high level of integrity, diplomacy, tact and professionalism.
About Primark
At Primark, people matter. They're the beating heart of our business and the reason we've grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together.
If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.
All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss
#LI-JD1
