Hybrid Support Specialist - Community Development Department bei City of Beaverton, OR

About the Department

The City of Beaverton’s Community Development Department (CDD) is seeking an experienced administrative professional to be a Support Specialist 2 in the Administration Division. This role provides direct customer service to visitors and keeps the whole department on track by helping with a wide variety of administrative tasks including accounts payable, website updates, and meeting coordination.

The ideal candidate:

• Takes pride in creating a positive experience for customers accessing the CDD Permit Center in person, over the phone, and via the electronic permit system.
• Finds satisfaction in tracking details and can provide accurate bookkeeping, data entry, file maintenance, and contract tracking support to the department. 
• Enjoys collaborating with coworkers, contractors, and other agencies to create and maintain positive working relationships. 
• Has experience with Content Management Systems and creating, updating, and modifying web content. 
• Is interested or has experience working in a construction, engineering, or permitting environment. 

This is a full-time, non exempt, SEIU-classified position. The work hours will be Monday – Friday 8:00am-5:00pm There is one vacancy.

Please click APPLY to submit your application via the City of Beaverton’s online portal. You will need to fill out your work history and respond to several supplemental questions. Your education, skills, and experience will be evaluated using the main application form and supplemental questions; a resume and cover letter are not required and do not substitute for a complete application and work history. 

Position Duties

Customer service and communication

• Help guests and visitors at the Permit Counter, by phone, and via email.
• Support citywide mailings and mass communications.
• Research and monitor public records requests.

Administrative and technical support

• Process accounts payable, contract change orders, and payment requests.
• Maintain electronic files for purchase orders and payment requests.
• Coordinate with the Finance Department on payments to other agencies.
• Order supplies, equipment, and city-branded clothing for staff.
• Make and monitor meeting and travel arrangements for employees.
• Prepare meeting spaces and materials for events and take notes at meetings.
• Maintain accurate records using databases and spreadsheets and generate reports.

Document and content management

• Draft, format, proofread, edit, and process documents including inspection notices, contracts, intergovernmental agreements, and memoranda.
• Create and maintain standard operating procedures (SOPs) and visual process flow diagrams.
• Organize and maintain electronic and paper files.
• Update internal and external websites with content, forms, and reports, ensuring that content and formatting follow ADA guidelines.

Additional duties are outlined in the Support Specialist 2 class specification.

Minimum Qualifications

Minimum qualifications

• High school diploma or GED, and
• Three years of general office/clerical experience; or 
• An equivalent combination of education and experience enabling the incumbent to perform the essential functions of the position. 
• Ability to pass reference checks and education verification, and satisfy the requirements of a background check.

The City of Beaverton is committed to supporting a culture of accountability, equity, and inclusion for all, especially marginalized groups. We pledge to continue the ongoing, difficult, and essential work needed to address institutional racism and historical inequities in all forms. 

Beaverton is a diverse city, boasting a large population of qualified persons, including women, veterans, Black, Indigenous and People of Color, persons with disabilities, generational groups, people who speak many languages and are of diverse national origins. 

Studies have shown that many candidates, especially women, are less likely to apply for a job if they do not believe they meet 100% of the hiring criteria. The city’s talent acquisition goals include hiring the candidate who is best able to meet the performance objectives of the role. We therefore encourage persons with non-traditional skill sets and experiences to apply, even if you believe you do not meet 100% of the qualifications and hiring criteria described. 

Other Qualifications

Wage range: $25.97 - $34.80 hourly

Starting rate will be determined based on an analysis of related work experience as outlined in the Equal Pay Act. New hires who meet minimum requirements will start at step one. Higher steps within the posted wage range may be offered to those who have additional years of directly related experience.

Total compensation package and benefits

In addition to competitive pay, the city offers a wide variety of benefits to regular employees which make up an exceptional total compensation package.

The city pays the full retirement contribution to PERS including the employee portion; provides employees with an opportunity to participate in a deferred compensation retirement plan; makes available a public service loan forgiveness program and tuition reimbursement program; and offers excellent health, dental, vision and life insurance coverage. 

Additional benefits include excellent paid time off (PTO) accrual, PTO cash out options, wellness programs and incentives, a Health Reimbursement Account (HRA) VEBA with 3% employer contributions, an Employee Assistance Program (EAP) and bilingual pay premiums.   

Annual amounts in the table are shown for comparison purposes only and may vary slightly from actual salaries due to rounding calculations in the payroll system.