Hybrid Admissions Supervisor bei LEGOLAND Discovery Centre

What you'll bring to the team:

 

⭐ About the Role

As an Admissions Supervisor, you'll be at the front line of delivering unforgettable guest experiences! 🎉 You’ll lead a high-energy team, ensure smooth daily operations, and bring our customer service strategy to life. If you're passionate about people, love fast-paced environments, and thrive on motivating teams—this is the role for you! 🚀

Qualifications & Experience:

🎯 Key Responsibilities

• 💬 Lead Guest Experience Excellence
  Collaborate with leadership to implement action plans that deliver world-class guest care across the attraction.

• 🛠️ Operational Oversight
  Ensure top-tier standards in service, safety, and presentation across all front-line admission areas.

• 👥 Team Leadership
  Train, coach, and support the Admissions Team to ensure all staff are motivated, engaged, and set up for success.

• 🌟 Customer Service Strategy
  Drive the Elevate the Guest Experience initiative and ensure service excellence is embedded in team culture.

• 💰 Support Business Goals
  Understand the connection between guest experience, revenue, and KPIs (Volume, Revenue, EBITDA) — and help the team hit targets!

• 📈 Sales & Secondary Spend Focus
  Encourage upselling and maximize guest spending opportunities while maintaining service integrity.

• 🧠 Recruit & Develop Talent
  Interview, hire, and onboard new team members who embody our values and passion for guest service.

• 🎁 Incentivize & Engage
  Collaborate with leadership to build staff incentive programs that boost morale and drive results.

• 📋 Duty Management Support
  Train to operate across all attraction areas and serve as a Duty Manager when required.

• 💡 Problem Solving & Accountability
  Investigate discrepancies in admissions registers and ensure adherence to cash-handling protocols.

• 🤝 Cross-Department Collaboration
  Work closely with other teams to drive overall attraction performance.

🎓 Qualifications & Experience

• High school diploma or GED required; college degree preferred 🎓

• 2+ years of supervisory experience in admissions, attractions, retail, or hospitality

• Strong leadership, communication, and interpersonal skills

• Sales savvy and experience with computerized till systems 💻

• Proven ability to multi-task and manage multiple priorities efficiently

🛡️ Health & Safety

Your safety—and the safety of our guests and team—is our top priority.
You’ll be responsible for:

• Enforcing health, safety, and security policies 🦺

• Conducting regular safety audits and risk assessments

• Reporting incidents promptly and participating in investigations

💼 Working Conditions & Requirements

• Must be willing to work flexible hours, including mornings, evenings, weekends, and holidays

• Ability to stand, walk, and move throughout the attraction for extended periods

• Ability to lift or carry up to 50 lbs

• May be exposed to varying environmental conditions (heat, cold, noise, lighting) ☀️❄️🔊

🧠 Key Competencies

• Adaptability – Stay cool under pressure and adjust to evolving priorities

• Collaboration – Build strong partnerships across teams

• Communication – Tailor messaging to diverse audiences

• Accountability – Hold yourself and your team to high standards

✨ Why Join Us?

At Merlin Entertainments, we don’t just hire people—we empower them to create magic 🪄. Join a global team passionate about making memorable moments for every guest, every day.

🚀 Ready to Apply?

If you’re a dynamic, customer-focused leader who’s ready to make a real impact, we want to hear from you!

Benefits:

🎉 Benefits of Joining Merlin Entertainments! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡
🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!
💼 401(k) Program: Save for the future with company matching contributions.
📚 Tuition Reimbursement Programs: Get support for further education and career growth.
🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

 

Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

 

Pay Range:From USD $20.00/Hr. Jetzt bewerben