Hybrid Implementation Business Analyst bei Speakcore LLC

Description

Implementation Business Analyst - Speakcore

Who We Are

Speakcore is an enterprise-level software platform built for the management of speaker bureaus. Our platform has been trusted by life science companies and their agencies for a decade. We are a growing SaaS company with an incredibly talented team focused on delivering innovative, dependable, and consultative solutions.

Who We are Looking For

We are seeking an Implementation Business Analyst to join our team. This individual will primarily serve as a Business Analyst, leading requirements gathering, documentation, and UAT, while also contributing to system configuration, onboarding, and client support. Most of the role will be Business Analyst work (approximately 75%), with Implementation responsibilities flexing based on project scope and client requirements.

The ideal candidate has strong experience in business analysis and software implementation. They can gather and document requirements, validate them through testing, and lead User Acceptance Testing (UAT), while also supporting system configuration, onboarding, and ongoing client engagement.

Primary Responsibilities (Business Analyst Focus)

• Collaborate with clients, project managers, developers, and implementation teams to understand business needs and translate them into clear requirements.
• Act as a Subject Matter Expert during client meetings, ensuring solutions align with platform capabilities.
• Document and communicate functional specifications, workflows, and processes.
• Lead UAT planning, execution, and follow-up to ensure business requirements are met.
• Support innovation by identifying opportunities for process improvements and platform enhancements.
• Facilitate effective communication between clients and internal teams, influencing decision-making by presenting options and trade-offs to achieve the best-fit solutions.
• Validate and obtain sign-off on requirements before handing off to implementation or development teams.

Additional Responsibilities (Implementation Focus)

• Configure system workflows, triggers, and security permissions to meet client needs.
• Assist with onboarding by setting up dashboards, KPIs, and reports for new user groups.
• Support data imports and transformations using defined templates.
• Collaborate with CTO and Dev teams to refine implementation processes and respond to client change requests.
• Contribute to post-implementation support, troubleshooting, and enhancements.
• Collaborate across functions and contribute to continuous improvement by identifying recurring challenges and sharing best practices.

Requirements

• Proven experience as a Business Analyst, ideally with exposure to implementing configurable SaaS platforms.
• Strong knowledge of SQL (for queries and data validation), Microsoft Suite, and ticketing systems such as Zendesk.
• Ability to translate business needs into technical requirements.
• Excellent written and verbal communication skills.
• BA/BS in Computer Science, Information Systems, Business, or a related field; or equivalent practical experience.

Preferred Qualifications:

• Familiarity with JSON and data structures.
• Experience in the Life Sciences or Speaker Bureau industry.
• Knowledge of project management tools such as Asana, or similar platforms

Soft Skills & Competencies

• Strong analytical and problem-solving skills.
• Ability to balance multiple priorities in a fast-paced environment.
• Collaborative team player with a consultative approach.
• High attention to detail with a proactive, self-starter mindset.
• Adaptability and flexibility to shift between BA and Implementation responsibilities as business needs change.
• Demonstrates Speakcore’s core values: innovative problem-solving, consultative client approach, collaborative teamwork, enthusiasm for technology, and dependable execution.

Location

This hybrid role is based in our Pennington, NJ office on Wednesdays and Thursdays, with remote flexibility on Mondays, Tuesdays, and Fridays. This is an exciting opportunity for someone who thrives at the intersection of business analysis and software implementation, and who is eager to make a meaningful impact at a growing SaaS company serving the life sciences industry.

Compensation and Benefits

Salary Range: $90,000-$120,000 per year. This range reflects our good faith estimate of expected compensation. Final pay is based on experience, skills, and qualifications. A performance-based incentive may be available after 12 months of employment. 

Benefits Overview:

• Medical, Vision, Dental: Multiple plan options; employer contributions included.
• 401(k): 3% company match after 3 months.
• PTO: 16 days annually (increase after 5 years).
• Other Paid Time Off: Birthday, 7.5 holidays, 2 floating holidays.
• Company-paid life, AD&D, and long-term disability insurance.