Hybrid RC13 - Resident Support Specialist - Part Time - 16 Hours/Week - Fri-Sat - Night (RC13) bei Episcopal Community Services (ECS)
Episcopal Community Services (ECS) · Redwood City, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in Redwood City
Job Details
Description
Position Summary: The Resident Support Specialist is primarily responsible for the building’s desk station, including oversight of the security personnel assigned under a contractual relationship for a permanent supportive housing facility. This includes working with the Property Manager in the training of security/desk personnel of all property emergency and non-emergency procedures, desk procedures, and ensuring compliance with all organizational and department policies.
Primary Duties:
- Monitor, record, follow-up and provide oversight of daily common area activities to maintain property security, including surveillance monitoring and regular property patrols.
- Maintain communication with security contract representatives as it pertains to changes, updates or needs related to contracted security personnel.
- Screen, document and record all visitors to confirm authorization on the property.
- Maintain and ensure the accuracy and confidentiality of property logs and journals and ensure other security personnel are trained and accurate according to the property’s desk procedures.
- Coordinates closely with Property Management and Support Services Teams to ensure high level of support to each resident.
- Aligns front desk services with treatment goals of individual residents.
- Assist residents in obtaining social and other services, primarily through support scheduling transportation and periodically scheduling appointments.
- Respond to property emergencies and incidents and escalate to the appropriate chain of command.
- Accurately and timely complete critical incident reports for incidents at the property during your shift and escalate to the appropriate chain of command. This may include following-up to ensure timely submission of security personnel submission of incident reports.
- Report violations of the House/Community Rules and rules of conduct outlined in the lease agreement to upper management.
- Assist tenants in completing work orders, incident reports and filing complaints/grievances.
- Attend online and in-person training that are required for the position; this includes job-specific training and agency-wide training.
- Maintain a safe, clean, and presentable front desk area, including the building entry and lobby area. May have to perform light janitorial duties after-hours for spills and emergency clean-ups to maintain building safety.
- Provide information and or other communication to tenants, visitors, and applicants concerning housing or property-related functions.
- Answer phones and operate the front desk phone system.
- As needed, provide administrative support to Property Manager and Leasing Specialist when applicants report to the site after-hours or other administrative support requests.
- Treat staff/vendors/visitors to the complex with respect and courtesy.
- Treat tenants in a respectful, dignified, and non-discriminatory manner.
- Maintain good communication with resident service providers and/or case managers to support tenants with housing issues and needs.
- Work as a team member with external stakeholders so that all function as a team and are cooperative with each other.
- Attend staff meetings and other property related meetings as required.
- Other duties as assigned.
Qualifications
Qualifications:
- High school diploma or equivalent (GED) required.
- Experience in hospitality/customer-service preferred.
- Use of personal vehicle and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.
ECS will consider for employment qualified applicants with arrest and conviction records as consistent with San Francisco's Fair Chance Ordinance.
ECS values a workplace where every individual is respected, supported, and given equal opportunity to thrive. We are an equal opportunity employer dedicated to creating a welcoming and inclusive environment for all.
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