Hybrid DO/Exit STAC bei VIP Airport Security (Do/Exit STAC Role)

DO AGENT:

Job Summary:
We are seeking attentive and customer-focused individuals to assist passengers in the divesting process at security checkpoints. The Passenger Divesting Assistant plays a crucial role in preparing travelers for screening, ensuring a smooth and efficient checkpoint operation. By properly informing passengers about required procedures, this position helps reduce delays, minimizes re-screening, and improves overall throughput.

Key Responsibilities:

• Guide passengers through the divesting process before security screening.
• Provide clear instructions on removing items to prevent alarms or delays.
• Advise passengers to place personal items in their carry-on bags instead of bins when possible.
• Ensure passengers understand and comply with the following divesting requirements:
• • Place small metallic items (keys, coins, cellphones, headphones, large belt buckles, etc.) in carry-on bags or bins.
  • Remove outer garments (coats, jackets, fleeces, scarves, etc.) and place them in a bin.
  • Separate liquids, gels, and aerosols (LGA) from accessible property and place them in a bin.
  • Remove laptops, tablets, and other large electronics, placing them flat in a bin with nothing on top.
  • Place CPAP/BPAP devices in a bin, ensuring nothing is on top.
• Never ask individuals to remove medical devices attached to their bodies.
• If a passenger has a pacemaker or defibrillator, ensure they are not directed into the Walk-Through Metal Detector (WTMD).

Qualifications & Requirements:

• Strong communication and customer service skills.
• Ability to provide clear, concise instructions in a fast-paced environment.
• Attention to detail to ensure compliance with TSA procedures.
• Ability to stand for extended periods in a high-traffic airport setting.
• Prior experience in security, customer service, or a related field is a plus.

Work Conditions:

• Fast-paced airport security checkpoint environment.
• Standing and interacting with passengers for extended periods.
• Standing for extended periods, 8 to 10 hours shifts.
• Adhering to TSA guidelines and security protocols at all times.

Preferred Qualifications

• Experience in airport, customer service, or security-related fields.
• Multilingual or ASL skills are a plus.

• Flexibility to work shifts, including weekends, early mornings, evenings, and holidays. The busiest days at our airport are Thursdays, Fridays, Sundays, and Mondays.
• Must be able to clear background checks and security clearances for SeaTac Airport.

This position plays a vital role in maintaining efficiency at security checkpoints while ensuring passengers are prepared for screening.