Hybrid Senior Operations Lead – Client Services & Risk Operations bei eClerx Services Ltd

Senior Operations Lead – Client Services & Risk Operations

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Location: Charlotte, North Carolina, United States

Type: Full-time

Vertical: Financial Markets

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Summary

We’re looking for a Senior Operations Lead to join our high-performing Client Engagement team supporting a large, strategically important account in the KYC/CDD/AML space. This person will help oversee daily business-as-usual (BAU) operations, ensure SLA adherence, and be the first line of escalation for client concerns. You’ll need to be comfortable navigating both structured processes and open-ended challenges, often in real-time.

This is not a role for someone who needs hand-holding — we need someone sharp, resourceful, and self-directed who can anticipate problems, analyze data, resolve issues independently, and figure out on their own what to prioritize.

Responsibilities

• Partner with a top-tier Client Engagement team to deliver operational excellence in risk and compliance initiatives
• Oversee BAU workflows and ensure quality and timeliness standards are met consistently
• Serve as an immediate and trusted escalation point for client concerns and resolve operational issues with minimal oversight
• Analyze daily production and performance data to identify bottlenecks before they become client-facing issues
• Work across internal and client teams to drive process improvements and close feedback loops
• Proactively manage shifting priorities in a fast-moving, occasionally unstructured environment

 Eligibility Requirements

• 7+ years in financial services, preferably in banking or capital markets
• Demonstrated experience in stakeholder management and influencing at various levels
• Strong understanding of front-to-back financial markets operations (client onboarding, middle office, etc.)
• Experience with or exposure to KYC, CDD, AML operations is a strong bonus
• Solid analytical skills and the ability to make decisions with imperfect information
• Excellent written and verbal communication skills
• Able to work across time zones and balance multiple priorities with urgency and clarity
• Comfortable handling Level 1 escalations independently and knowing when to escalate further
• You adapt quickly, you solve problems before they become problems, and you don't wait for instructions

In the US, the target base salary for this role is 110-130K. Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. We expect the majority of candidates who are offered roles at our company to fall throughout the range based on these factors.

About eClerx

eClerx provides business process management, analytics, and automation services to a number of Fortune 2000 enterprises, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software and high-tech. Incorporated in 2000, eClerx is one of India's leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 17,000+ people across its global sites in the US, Canada, UK, Australia, Italy, Germany, Switzerland, Dubai and Singapore, along with its delivery centers in India and Thailand. For more information, visit www.eclerx.com  

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here