Hybrid Customer Experience Manager bei E.ON Next
E.ON Next · London, Vereinigtes Königreich · Hybrid
- Professional
- Optionales Büro in London
At E.ON Next, we believe in creating experiences that truly connect with people. As our Customer Experience Manager, you’ll become the heart of our mission to put customers first—guiding how they feel, what they see, and the trust they build with our brand. You’ll bring empathy, creativity, and collaboration to champion the customer voice and shape experiences that delight, inspire loyalty, and empower our teams to make meaningful change.
Here’s a taste of what you’ll be doing
Designing and leading a customer-first strategy that nurtures trust, loyalty, and long-term relationships.
Weaving the customer voice into projects, ensuring every touchpoint feels seamless and human.
Partnering across teams to inspire a culture that puts people first—customers and colleagues alike.
Guiding change with empathy, helping teams embrace new ways of working with confidence and care.
Using insights and data to tell compelling stories that highlight what matters most to our customers.
Leading customer journey improvements that drive satisfaction, retention, and advocacy.
Building warm and influential relationships with stakeholders to champion CX initiatives.
Monitoring performance and translating feedback into practical, people-focused improvements.
Are we the perfect match?
A background in customer experience, service design, or contact centre operations.
Experience leading projects that improve journeys and outcomes for customers.
Strong influencing skills, with the ability to bring people together around a shared vision.
A confident but empathetic communication style—skilled at making complex insights simple.
An analytical yet people-oriented mindset, with the ability to balance data with human stories.
A track record of driving improvements in CSAT, NPS, or similar measures of customer love.
It would be great if you had
Experience shaping culture and supporting colleagues through change.
Exposure to large transformation programmes in dynamic, people-focused environments.
The ability to build professional, visually engaging presentations that bring ideas to life.
Comfort with data storytelling, using numbers to shine a light on what matters most.
Resilience and adaptability when faced with change—finding creative solutions under pressure.
A continuous improvement mindset, always curious and open to new ways of working.
Here’s what else you need to know:
Role may close earlier due to high applications.
Competitive salary
Location – London - E.ON Next, 47-53 Charterhouse Street, Farringdon, London, EC1M 6PB - with travel to our other sites when required.
Excellent parental leave allowance.
Award-Winning Workplace - We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16–34-year-olds.
Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities, and access to 20 flexible benefits with tax/NI savings.
Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We’re open to discussing how flexibility can work for you.
Inclusive & Diverse - We’re the only energy company in the Inclusive Top 50 UK Employers. We’re also proud winners of Best Employer for Women and Human Company of the Year—recognising our inclusive, people-first culture.
Support at Every Stage of Life - We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone.
Accessible & Supportive - Do you consider yourself as having a disability? As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria for the role and will make any adjustments needed during the process.
Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way.
For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider.
