Hybrid Tech Services Support **Internal Only** bei Lush
Lush · London, Vereinigtes Königreich · Hybrid
- Junior
- Optionales Büro in London
This is currently an internal-only opportunity.
Diversity matters
Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.
Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.
Location: Poole/London Hybrid
Junior up to 26,000
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.
Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.
Location: Poole/London Hybrid
Junior up to 26,000
Midweight 26,000 to 38,000
The Team
The Team
As LUSH Digital expands, we need people more than ever to support our tech products and systems. You will be working collectively as part of the Tech Services discipline in supporting our tech products and retail teams. You will be based in Poole (UK) predominantly, with the possibility to work from home when requested.
We are seeking individuals from diverse backgrounds and varying levels of experience who are looking to advance their careers in technology. Approachable & friendly, with a passion for all things technology, providing unrivalled customer service, and working alongside like-minded people who want to make our products the best they can be.
Key Responsibilities
- Supporting the daily operations of our Lush Digital products within stores. This includes Lush Pay, Business Tools, and the Systems teams.
- Supporting office staff with their tech.
- Remote troubleshooting of hardware and software, with occasional travel to other Retail and headquarters locations.
- Working as part of the Tech Services team, supporting the rollout of new features and fixes
- Creating and reviewing documentation to improve workflows and reduce downtime.
- Friendly and engaging communication with our customers all across UK&I, Europe (and eventually the World!).
- Empowering our customers and colleagues through using and supporting the technical programs and platforms that keep our products running smoothly.
- On-the-job training and self-development opportunities.
- Being able to cover OOH support at peak times, including weekends.
Skills, Knowledge and Expertise
- Tech-savvy, with the ability to provide excellent customer experiences, no matter the challenge.
- Interested in retail technology and e-commerce, customer-facing and behind-the-scenes.
- Adaptable and approachable, an inspiring communicator.
- Dynamic problem solver, not afraid to face new challenges and seek opportunities.
- Great organisation and time management skills.
- Proactive and self-initiative mindset.
Benefits
- 25 days holiday plus bank holidays
- 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
- Enhanced paternity leave*
- Bonus scheme
- Day off for weekday birthdays
- Holiday purchase scheme
- 50% discount on Lush products and spa treatments
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- Financial childcare support on return to work*
- We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.
- Support groups, film nights, yoga, meditation sessions and much more
- *Tailored gender affirming care
*qualifying period/hours required
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