Hybrid Front Desk Customer Service - Portsmouth, N bei Mount Family Group, LTD

Westaff is hiring Front Desk/Customer Service Associates in Portsmouth, NH

Primary Duties:

• Front Office Operations: Daily property operations including reservations, renewals, check-outs, and check-ins. Review and approval of front office paperwork and reports,
• Guest Services: Ensuring guest needs are met. Conduct tours for potential guests and close sales. Fulfill special guests requests (e.g. linen exchanges)
• Laundry Duties: Complete all laundry responsibilities including washing, drying, folding, and organizing linens and towels. Maintain clean and organized laundry area
• Cleaning & Maintenance: Perform cleaning tasks as needed, such as vacuuming, dusting, and sanitizing public areas. Ensure cleaning supplies are stocked and distributed across the property.
• Sales & Marketing: Assist with in-house guest sales and marketing initiatives to increase occupancy.
• Emergency Procedures: Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
• Other duties as assigned.

Preferred Qualifications

• Minimum of one year in customer service, hotel operations experience preferred.
• Proficient computer skills
• Excellent communication skills
• Strong organizational, time management, and problem-solving skills
• Proactive in solving problems.